[Remote] Operations Supervisor- Commercial Insurance (Remote)

Note: The job is a remote job and is open to candidates in USA. Insurance Office of America is a company focused on delivering exceptional insurance solutions, and they are seeking an Operations Supervisor for their Commercial Lines. This role involves leading the Account Management staff, ensuring compliance with processes, maintaining service excellence, and managing a book of business.ResponsibilitiesMonitor productivity, efficiency, quality, and service standardsPromote IOA culture and support team engagementSupport ongoing staff training and developmentDevelop future branch operations leadersLead Account Management staff and provide coaching and guidanceEnsure compliance with HR policies and processesParticipate in hiring, interviewing, and onboardingDeliver evaluations and maintain transparent communication with leadershipAssign and balance workloads to ensure service continuityImplement and enforce processes and best practicesMonitor and interpret performance data and take action as neededMaintain accurate data across agency and carrier systemsManage an assigned book of businessServe as a subject matter expert for coverage and service questionsManage client relationships and support renewals and service needsOversee policy administration, placement, billing, claims support, and documentation of accuracyLead or support the full renewal and new business processDeliver excellent service and proactively anticipate client needsPromote IOA culture and improve engagementStay updated on company policies and proceduresDemonstrate integrity and leadershipSkills5+ years of industry experience; or 7+ years of sales, marketing or relationship management experienceThorough knowledge of insurance brokerage and client needsRequired active licensingStrong analytical, problem-solving, and decision-making skillsExceptional customer service, communication, multitasking, and organizational skillsProficiency in MS Office (Outlook, Word, Excel)High School Diploma (or equivalent)Professional designations preferredBenefitsCompetitive salaries and bonus potentialCompany-paid health insurancePaid holidays, vacations, and sick time401K with employer matchProfessional growth and career progression opportunitiesRespectful culture and work/family life balanceCommunity service commitmentSupportive teammates and a rewarding work environmentCompany OverviewInsurance Office of America is a full-service insurance agency. It was founded in 1988, and is headquartered in Longwood, Florida, USA, with a workforce of 1001-5000 employees. Its website is http://www.ioausa.com.