[Remote] Operations Specialist, Remote Assistance

Note: The job is a remote job and is open to candidates in USA. DoorDash Labs is an innovative team within DoorDash focused on robotics and automation to enhance last-mile logistics. The Operations Specialist will manage robots on public roads, provide feedback for system improvements, and ensure smooth operations by supporting team members and adhering to safety standards.ResponsibilitiesFoster a culture of safety, inclusivity, and open communication within the teamBecome proficient in the software used for Remote Assistance operationsSupport robots by using our remote system to efficiently address their needsCollaborate with the team to identify inefficiencies, offering feedback to shift lead(s) to continually improve team efficiencyAid operators in their daily activities, ensuring adherence to Remote Assistance standardsSkills2+ years of autonomous and/or robotics operations background experienceStrong skills in Google Suite applications such as Sheets, Docs, Slides, Forms, and CalendarAbility to communicate via Slack clearly and effectively, both in writing and verballySelf-motivated, quick to learn, and able to perform well under pressureWell-organized and attentive to detailFoster a strong safety culture by ensuring operations are safe and efficientExperienced in Jira, issue reporting/ticketing tools to collect feedback, schedule fixes, and track progressBenefitsPremium healthcareWellness expense reimbursementPaid parental leaveCompany OverviewDoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is http://www.doordash.com.Company H1B SponsorshipDoorDash has a track record of offering H1B sponsorships, with 70 in 2026, 530 in 2025, 510 in 2024, 413 in 2023, 612 in 2022, 439 in 2021, 126 in 2020. Please note that this does not guarantee sponsorship for this specific role.