[Remote] Operations Specialist

Note: The job is a remote job and is open to candidates in USA. CUSG is a company offering products and services in Martech, HR Performance, and Financial Empowerment. They are seeking an Operations Specialist whose primary focus is on retrieving, reviewing, and preparing credit union member data using multiple SaaS tools and quality control processes.ResponsibilitiesResponsible for quickly and accurately conducting the survey send process for 15+ credit unionsParticipate in QA process by auditing data from other Operations Service Specialists to ensure accuracyUpdating and checking for accurate information through Pending Sends and ClickUps tasks columnsFacilitate response rate collection and reporting for all clients, uploading to the MemberXP systemUpdating current data in all websites by completing monthly Retention and File MaintenanceProtect client data and maintain confidentialityMaintain log of hours worked by clientOther duties as assignedSkillsHigh school degree or equivalentAttention to detail a mustAble to follow precise step by step procedures and stay on taskAble to complete daily tasks within a timely matterRequires reliable internet service and a dedicated workspace with no distractionsStrong computer skills with extensive work experience using Microsoft Office (Word and Excel) requiredValid driver's license requiredBenefitsMedical, dental, and vision insurance; short- and long-term disability; life insurance; HSA and FSA options. You don’t need health insurance? No problem! An opt-out credit will be provided to you for waiving coverage.401(k) plan with 5% company contributionVacation, volunteer time, parental leave, and holidays—including floating holidays for days that matter most to youDiscretionary year-end bonuses and annual merit increases based on performance. In alignment with pay transparency laws and our compensation philosophy.Flexible remote and hybrid work optionsOngoing learning and development opportunitiesWellness programs, pet insurance, and team member discountsOpportunities to engage, connect, and make an impactCompany OverviewNavari is a technology and solutions platform designed to help leaders navigate complexity and achieve more. It was founded in 1996, and is headquartered in Livonia, Michigan, USA, with a workforce of 51-200 employees. Its website is https://www.cusg.com.