[Remote] Operations Specialist

Note: The job is a remote job and is open to candidates in USA. Snapdocs is transforming the U.S. mortgage market by providing a digital closing platform that connects lenders and title companies. The Operations Specialist will coordinate signing orders, manage customer communications, and resolve issues to ensure a seamless closing experience. Responsibilities Monitor and manage incoming signing orders; review details and special instructions for accuracy and completeness Keep order records up to date as changes occur throughout the signing lifecycle Apply independent judgment to anticipate potential issues and ensure orders progress smoothly at every stage Oversee automated notary assignment and take manual action on hard-to-fill orders, including direct outreach and incentive adjustments when appropriate Collaborate with customers to identify flexibility and meet performance targets for assignment speed and fulfillment Respond promptly to inbound communications from customers and notaries, providing clear and professional updates Escalate urgent matters appropriately and coordinate resolution efforts with internal Support and cross-functional teams Make outbound calls to resolve time-sensitive issues quickly and effectively Perform follow-up actions when automated reminders are not completed Proactively identify risks and intervene to prevent delays or disruptions to the signing experience Troubleshoot and resolve common transaction issues; route signing errors and corrections to the appropriate internal teams Deliver a positive customer experience even in high-pressure situations Skills High school diploma required A minimum of 1–2 years of related customer service experience Mortgage, title, or notary industry experience required — a foundational understanding of closing transactions and signing standards is essential to success in this role Strong written and verbal communication skills Ability to learn and navigate new computer system applications Benefits Excellent medical, dental, and vision coverage 401(k) with up to 4% company match 16 weeks of paid parental leave Flexible Paid Vacation Time Off + 10 Sick Days for exempt roles Generous Accrued Paid Vacation Time Off + 10 sick days for non-exempt roles Summer & Winter Break (~1-week each) + 9 Holidays per year Healthcare and Dependent Care FSA HSA Employer Contribution ($75-150 for individuals, $150-$250 for families) $15K Family Building Benefit (lifetime limit) Life and Disability Insurance $1,500 Annual Lifestyle Stipend to support your well-being Company Overview Snapdocs is the mortgage industry’s leading digital closing technology provider, automating the interactions between lenders & settlement. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is