[Remote] Operations & Sales Support Manager

Note: The job is a remote job and is open to candidates in USA. The Strickland Group is a family-driven agency focused on serving people and transforming the insurance industry with technology and human connection. They are seeking an Operations & Sales Support Manager to master company systems, manage client communication, and ensure a first-class client experience while meeting performance goals.

Responsibilities
• Master company systems and products to deliver a first-class client experience
• Follow up with warm leads and prior client inquiries
• Meet with clients virtually via Zoom or phone during the sales process
• Manage direct communication between clients and the company
• Collaborate with your agency team to ensure smooth, professional client experiences
• Meet or exceed performance goals to earn promotions and leadership opportunities
• Maintain state licensing requirements and compliance standards
• Attend weekly virtual meetings for training and team development
• Build and nurture client relationships through company-provided or self-generated leads
• Educate clients on how our products help build and protect generational wealth

Skills
• Ability to work flexible hours — evenings and weekends as needed for clients
• Reliable cell phone, data, and Wi-Fi access
• Must pass a background check
• Complete carrier contracting requirements
• Active Life & Health Insurance License (or willingness to obtain — we help you get licensed in 7–10 days)
• 3+ years of experience in sales, customer service, or a related field preferred
• Comfortable with technology and modern communication tools
• Strong time management and organization skills
• Excellent communication skills — both on the phone and face-to-face
• A servant leadership mindset focused on helping others

Benefits
• Work remotely with flexible training and scheduling
• Performance-based bonuses and incentives
• Annual all-expense-paid trips for top producers
• Discounted health and life insurance coverage options
• Leadership development and growth opportunities within the organization
• The Strickland Group provides the resources and guidance to help you obtain it in as little as 7–10 days.

Company Overview
• The Strickland Group, led by Triston Strickland, is a premier agency in the Life Insurance Industry. It was founded in 2022, and is headquartered in Lumberton, North Carolina, US, with a workforce of 11-50 employees. Its website is https://thestricklandgroup1.com/.

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