[Remote] Operations Project Manager

Note: The job is a remote job and is open to candidates in USA. Payabli is a next-generation Payments Infrastructure and Monetization Platform focused on vertical software companies. The Operations Project Manager role is a high-impact position where you will influence business performance by leading partner and merchant onboarding, implementation, and revenue activation while collaborating with various teams to enhance operational efficiency.ResponsibilitiesDevelop deep relationships with a portfolio of large and enterprise-level integration partners during and after implementation, gaining a thorough understanding of their business and industryRegularly attend, and when applicable lead, meetings with partners, merchants and internal stakeholdersLead onboarding and configuration of sub-merchants and strategic merchant partnersWork with the Integrations team to coordinate and develop unique processes, onboarding efforts and configurations for large-scale partnershipsSupport the Underwriting team with the collection of merchant applications, supporting documentation and applicant follow-up to improve onboarding velocityDeploy AI agents and automations to scale and improve the precision of your work and our customers' payments businessWork with integration partners to develop and manage onboarding templates, ensure proper partner and merchant pricing inputs, and execute bulk onboarding strategiesClosely collaborate with the Operations team and Partner Success Managers to orchestrate the execution of all daily, weekly and monthly tasksSupplement the daily tasks of others on the Operations and Client Success teams where necessaryReport weekly on key performance indicators related to the success of tasks and assigned accountsPartner with the Product team to develop further automations that increase the accuracy and efficiency of enterprise-level tasks, including product enhancement and UI/UX improvement suggestionsRoll up your sleeves to get things done in a fast-moving, ever-changing startup environment and do whatever it takes to make this the journey of a lifetime!Skills3–5 years of prior experience in implementation, customer onboarding or project management at high-growth startups, Payments and Fintech experience is a big plus!A strong bias for action, where tasks are completed daily and not deferred to tomorrowIntellectually curious and constantly self-learning and improvingStrong technical aptitude and working knowledge of software and APIs, and can troubleshoot issues and speak to platform dynamicsVery detail-oriented and structured, yet work with a strong sense of urgency in the setup and activation of customers, with strong project management skillsProficiency in Claude, Zapier, n8n, Postman and other AI tools to develop and deploy agents and automationsResourceful self-starter who can self-manage time and constantly changing priorities, and take ownership of processes in your domainStrong work ethic and are willing to put in the extra time and effort to make an impact in building a category-leading businessStrong communication and interpersonal skills with the ability to be confident, influential and empathetic with partners, customers and colleaguesThrive in a fast-paced environment where you will juggle many complex projects simultaneouslyInnate sense of humility and intellectual honesty, with an open mind for feedbackBenefitsCompetitive salaryStock options with the potential to unlock more equity as we growFlexible PTO and paid parental leaveMedical, dental, & vision insurance401K, HSA, pre-tax savings programsCompany OverviewPayabli is a payments infrastructure and monetization platform that helps software companies integrate payments into their business models. It was founded in 2020, and is headquartered in Miami, Florida, USA, with a workforce of 11-50 employees. Its website is https://www.payabli.com.