[Remote] Operations Manager; Healthcare Recovery

Note: The job is a remote job and is open to candidates in USA. Brown & Joseph AR Management, part of ARMStrong Insurance Services, is a leader in debt recovery and financial solutions. They are seeking an Operations Manager for Healthcare Recovery to oversee daily operations, monitor KPIs, support team leadership, and drive process improvements.ResponsibilitiesMonitor daily workflow and inventory movementAssist with workload distribution and resource allocationTrack operational productivity and performance metricsIdentify workflow bottlenecks and escalate concernsSupport implementation of operational procedures and best practicesProvide coaching and support to collectors and supervisorsAssist with onboarding and training activitiesMonitor adherence to company policies and proceduresSupport performance management and employee development initiativesPromote accountability and teamworkMonitor daily, weekly, and monthly KPI performancePrepare operational reports and productivity summariesAssist leadership with performance tracking and trend analysisCoordinate follow-up on action items and operational initiativesIdentify opportunities to improve efficiency and productivityAssist with documentation of procedures and training materialsSupport quality assurance and compliance initiativesParticipate in cross-training and business continuity effortsSkills3-5 years management or supervisory experienceStrong organizational and communication skillsExperience managing KPIs and operational performanceExperience leading teams in a fast-paced environmentHealthcare, collections, insurance, or revenue cycle experience preferredBenefitsBenefit package with health, dental, vision, life and disability coverage options401(k) retirement plan option with company matchingGenerous paid time off policy - start with 18 days per yearPaid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choiceCompany OverviewBrown & Joseph is North America’s Premier Insurance Premium Recovery Firm. It was founded in 1996, and is headquartered in Itasca, Illinois, US, with a workforce of 201-500 employees. Its website is https://www.BrownandJoseph.com.