[Remote] Operations Manager Automotive (Remote)

Note: The job is a remote job and is open to candidates in USA. Concentrix is a forward-thinking global organization that values a people-first, inclusive culture. The Operations Manager Automotive (Remote) is responsible for coaching and supervising Operations Managers and Team Leaders, building client relationships, and ensuring operational performance and profitability.ResponsibilitiesMaintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retentionEnsures program has proficient training, staff development, and effective employee relation/recognition programsSelecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirementsProvide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performanceAnalyze and maintain all Client Service Level Agreements; implement improvement plans as neededEnsure that the operations is in compliance with active contractsOversee client relationships; facilitate open communications, understand client perspectives/expectations, and monitor client satisfactionPartnering with Business Development to leverage and expand new business from client(s)Conduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental supportCreate a positive work environment through employee engagement; resolve employee relation issues in a professional and timely mannerParticipate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvementMaintain relationships with strategic vendors in order to facilitate open communications, understand changing technologies and stay abreast of industry trendsParticipate in opportunity review calls for new business and facilitate site visits from potential clients, keep up to date through trade shows, industry events, and related activitiesHost Business reviews on regular basis, communicate the overall objectives within common reports (service reports and Operational Efficiency Reports), ensure that customer, operational and capacity requirements are addressed (i.e. Telecommunications, Information Technology, Legal, HR, Finance, Facilities), hold weekly meetings with all functional leaders and direct reports reviewing site operations, needs, and upcoming eventsSkills18 Years of age or older with a completed High School Diploma or GED requiredDemonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish specific goalsDemonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedbackDemonstrated ability to implement Change; flexibility to quickly adapt to changing business needsWork well under pressure and follow through on items to completion while maintaining professional demeanorExcellent communication skills, both written and verbal. Ability to effectively present information to internal and external associatesProven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environmentDemonstrated ability to mentor, coach and provide direction to a team of employeesDemonstrated ability to take initiative and ownership with focus on continuous improvementDemonstrated ability to foster customer service disposition and sense of professionalism for self and teamWillingness to work a flexible scheduleMust reside in the United States and have a valid U.S. address for residenceAssociate's degree Preferred with more than ten years of experience (with two to four years of Progressive Management Experience) preferredBenefitsIncentives that align with individual and company performanceBenefits available to eligible employees in this role include medical, dental, and vision insuranceComprehensive employee assistance program (EAP)401(k) retirement planPaid time off and holidaysPaid training daysDailyPay enrollment option to access pay "early," when you want itCompany networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and moreHealth and wellness programs with trained partners to help promote a healthy youMentorship programs that support your rewarding career journeyWork-from-home convenience with company-supplied technologiesPrograms and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community supportCelebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and moreA range of other perks and benefitsCompany OverviewConcentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.concentrix.com.