[Remote] Operations Manager

Note: The job is a remote job and is open to candidates in USA. Dexian is a technology company seeking a Mid-to-Senior level Operations Manager to support sensitive and security-focused workstreams. The role involves managing stakeholder relationships, coordinating operational processes, and improving efficiency while ensuring compliance with security protocols.ResponsibilitiesExecute customer account setup and configuration tasks in internal administrative systems, following established runbooksProcess approved request batches accurately and on schedule, verifying changes take effect and escalating discrepanciesMaintain accurate records of completed work: update trackers, close out request threads, and flag mismatches between records and live system stateCoordinate with internal teams across multiple deployment environments, including government cloudPropose runbook updates when documented steps drift from how systems actually behaveSkillsMid-to-senior level Operations Manager role supporting highly sensitive and security-focused workstreams within a technology companyAbility to manage and influence a broad range of stakeholdersResponsible for coordinating account provisioning, access management, and permissions-related processes while ensuring adherence to security and compliance requirementsKey focus on implementing and streamlining operational processes to improve efficiency, scalability, and executionStrong program and project management skills required to drive initiatives across multiple teams and ensure successful adoption of new processesExceptional attention to detail is critical due to the sensitive nature of the work; errors can have significant downstream operational, security, or compliance impactsComfortable operating in a high-trust, high-accountability environment where discretion, judgment, and accuracy are essentialStrong organizational skills, process improvement experience, cross-functional collaboration capabilities, and a track record of executing complex operational initiativesStrong attention to detail in high-volume, multi-system execution work — small errors have customer-facing impactComfort working in internal admin tooling and structured workflows; prior operations, deployment-support, or technical-support experience preferredClear async written communication; comfortable working US Pacific hoursComfort escalating to internal stakeholders when there are bugs or questions you can't answer on your ownOps manager at a tech company would be idealCompany OverviewDexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management. It was founded in 1994, and is headquartered in Mclean, Virginia, USA, with a workforce of 1001-5000 employees. Its website is https://dexian.com.