[Remote] Operations Manager

Note: The job is a remote job and is open to candidates in USA. SPHERE HEALTH is a pre-launch, direct-to-consumer women's telehealth platform based in Sunny Isles Beach, Florida. The Operations Manager will oversee the day-to-day operations of the platform, focusing on patient support, document management, vendor coordination, and billing processes while ensuring compliance with HIPAA regulations.ResponsibilitiesServe as the first point of contact for inbound patient queries across email and platform support channels, responding promptly and with careTriage clinical questions to the appropriate SPHERE HEALTH clinician or care team, and maintain clear resolution logsCoordinate patient support tooling and help-desk workflows as the platform scalesOrganize and maintain patient records, intake forms, consent documents, and screening results in full HIPAA complianceCoordinate document requests across patient cases, including lab results, medical history, and clinician correspondenceKeep patient information secure and US-resident at all times, with disciplined access controls and audit-ready recordsAct as the operational liaison to the contracted medical group and its pharmacy operations for prescription routing, fulfillment status, and patient follow-upCoordinate with our laboratory vendor on lab orders, results delivery, and at-home phlebotomy logisticsTrack vendor service levels, surface issues early, and keep cross-vendor handoffs running smoothlyManage patient invoicing, cash-pay billing cycles, and payment reconciliation with accuracy and timelinessSupport the merchant-of-record model in which the patient pays SPHERE HEALTH and the platform remits to providers at cost; maintain records and flag discrepancies to leadershipLiaise with finance on outstanding billing matters and pass-through reconciliationMonitor the day-to-day health of the patient-facing platform and intake flows, ensuring the backend runs smoothlyPartner with engineering to triage operational issues, test new flows before launch, and confirm fixesDevelop and maintain SOPs for recurring operational tasks; surface process gaps with actionable recommendationsSkillsUS-based and authorized to work in the United States3+ years in operations management, medical administration, or a comparable roleExcellent written and verbal English; professional, warm, and precise at all timesExperience with cash-pay or direct-to-consumer medical billing and payment workflowsRigorous approach to patient confidentiality and HIPAA-compliant document managementProficiency in Google Workspace, Notion, and EMR or telehealth platform toolsSelf-directed with strong deadline management; available across US Eastern business hoursPrior experience in a telehealth, women's health, or direct-to-consumer healthcare environmentFamiliarity with lab-based screening workflows, membership billing models, or subscription supportExperience coordinating pharmacy and laboratory vendorsBackground in patient-facing support or healthcare CRM platformsBenefitsA founding-team environment where your work directly shapes how the platform operates and how patients experience care.Long-term, stable remote engagement with a purpose-driven, physician-led team.Ownership, autonomy, and the pace of a pre-launch platform with real momentum.Company Overview It was founded in undefined, and is headquartered in , with a workforce of 11-50 employees. Its website is .