[Remote] Operations Manager

Note: The job is a remote job and is open to candidates in USA. Confidential company is seeking an Operations Manager with a strong data mindset and experience managing online teams. The role involves hiring and training agents, managing day-to-day operations, and using data to drive improvements.ResponsibilitiesHire the right agents, and un-hire when performance doesn’t meet the barManage day-to-day operations and maximize team efficiencyOversee and develop a team of online agentsConduct training, coaching, and evaluationsHandle escalations and daily issues—internally and externallyPromote high performers, demote or exit low performersCollaborate with other departments to improve systems and processesUse data and dashboards to make decisions, spot gaps, and drive improvementsSkills3+ years of experience as an Operations Manager or in a similar roleHands-on experience managing online or remote agent teamsTrack record of hiring, training, promoting, and letting go of agentsStrong data mindset—you know how to read numbers and act on themSolid grasp of tech tools, CRMs, dashboards, and automationsHigh-level communication skills and ownership mindsetFluent in English—written and spokenBenefitsWork with talented people across nationalities in a fast-paced, no-nonsense environment.Be part of a company that rewards outcomes, not time.Rapid growth for those who perform.Company OverviewThis page is owned and operated by Viral Audience. It was founded in undefined, and is headquartered in Silicon Valley, California US, US, with a workforce of 51-200 employees. Its website is .