[Remote] Operations Manager

Note: The job is a remote job and is open to candidates in USA. PGTEK is a 25-year public-sector-focused technology consulting firm headquartered in Ashburn, Virginia. They are hiring an Operations Manager to oversee end-to-end service delivery operations for a large-scale technology deployment program, ensuring effective communication and coordination among customers and internal teams.ResponsibilitiesManaging incoming deployment requests and work ordersBuilding, tracking, and driving projects through successful completionScheduling the right resources based on skills, availability, scope, and locationEnsuring accurate project tracking, revenue capture, and operational reportingMaintaining strong communication across internal teams, customers, and partnersReceive and triage deployment requests and work-order submissionsReview project details within applicable partner portals and track engagements by unique project identifiersBuild and maintain projects in our work-management system (Wrike) using established templatesCapture critical project details, including customer information, locations, SKUs and quantities, timelines, project amounts, and revenue periodsAssign field consultants using our scheduling tool (Resource Guru) based on skill set, availability, project requirements, and proximityCoordinate schedules with project stakeholders and ensure assignments remain currentProactively address scheduling conflicts and resource gapsCalculate and apply project adjustments, including mileage, after-hours, and weekend factorsEnsure project amounts and revenue recognition data are accurateManage deployment logistics and ensure projects remain on scheduleCoordinate pre-deployment activities, including technical calls, travel arrangements, and readiness requirementsMonitor project progress and proactively resolve issuesEnsure completed work orders are properly closedConfirm engineers submit required completion documentationTransition completed projects to invoicing with accurate supporting informationReconcile time and cost center information (Paylocity)Maintain accurate project and financial recordsEnsure all revenue-related data is properly captured in WrikeSupport reporting and operational visibility across the organizationPartner daily with customers, technology partners, finance, staffing/HR, and delivery teamsSupport operational forecasting, including upcoming PTO, contract transitions, and hiring needsHelp improve processes and operational efficiencySkills4+ years of experience managing operations, service delivery, or projects (people and/or program management)Proven ability to manage a high volume of concurrent projects with strong organization, accuracy, and follow-throughExperience using work-management or PSA platforms (Wrike or similar)Experience using resource scheduling tools (Resource Guru or similar)Comfortable working within vendor and partner portalsExcellent written and verbal communication skills with a proactive approach to follow-upSelf-directed, dependable, and comfortable working in a fast-paced environmentExperience within IT services, technology deployments, field services, or a partner/channel environment preferredExperience with enterprise service delivery systems, SAP Fieldglass, SAP Ariba, or similar platforms is a plusBackground in technology deployment or field-service operationsExperience supporting invoicing, cost centers, or revenue operationsFamiliarity with public-sector or federal contracting environmentsBenefitsComprehensive PPO medical coverage with access to a Health Savings Account (HSA) optionA vision planDental insurance with the base dental plan option paid for by PGTEKLife Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums coveredPGTEK offers a matching 401(k) planA discount on pet insurance through ASPCA Pet InsuranceAn Employee Assistance Program is available at no cost to all employeesPGTEK offers a generous amount of PTO and HolidaysAn Education Assistance Program is available after 12 months of employmentCompany OverviewOur firm provides global IT infrastructure professional services to industry-leading OEM, infrastructure software, and significant private and public sector organizations. It was founded in 2002, and is headquartered in Ashburn, Virginia, US, with a workforce of 51-200 employees. Its website is http://www.pgtek.com/careers.