REMOTE OPERATIONS MANAGER

Storage Asset Management is a property management and consulting company that specializes in self-storage. With over 70 years of executive industry experience, SAM employs an incredible team of employees on every level. Voted Best Places to work in PA 2021,2022,2023, 2024, 2025! Storage Asset Management is proud to have over 900 employees at the store, regional and corporate office level. Benefits of Joining SAM: - A dynamic company with an award-winning culture - A clear path for advancement within our thriving company - Competitive pay with bonus potential - Paid holidays - Paid time Off - Paid maternity and paternity leave - Comprehensive healthcare and 401(k) plan - Short-Term & Long-Term Disability insurance - Flexible Scheduling - Tuition re-imbursement - Dental Insurance - Health Insurance - Vision Insurance Essential functions of the role that can be performed with or without reasonable accommodation. Works remotely managing large volumes of customer inquiries (calls, e-mails, SMS, Text/video chats, and social media posts) from potential and existing customers efficiently and effectively. Lease all available rental spaces through effective sales presentations, lead follow-ups, and scheduled property tours. Meet or exceed revenue and rental objectives through the leasing of storage spaces, insurance/protection offerings, retail merchandise sales, and other ancillary revenue streams applicable to managed stores. Meets/exceeds sales and service goals and maintains pre-defined Key Performance Indicators (KPIs) levels. Maximize assigned store(s) sales potential and success through consistent collaboration with onsite staff and remote team associates. Manage receivables to company goals by ensuring timely collections of rent and assessed fees. Minimize tenant delinquencies through established Collection practices, following company standards and all applicable government regulations. This includes but is not limited to, past due phone calls (manual and automated), emails, SMS messaging, and U.S. Postal mailings. Execution of company requirements for tenant lien and auction procedures following any state-specific guidelines are followed. Always provide internal and external customers with outstanding service. Handle all customer inquiries or concerns in a timely & courteous manner. Assist with marketing programs for your store(s) per company guidelines or as requested by district and/or regional management. Manage Remote Site Managers to ensure work is completed (i.e. confirmation of inventory availability, completion of unit inspections, vacant unit preparation, and security of all spaces). Respond promptly to any potential breach of security issues such as unsecured units, unsecured locks, unsecured gates/fencing, evidence of tampering, or suspicious activity. Assist with managing the Remote Site Manager in response to any tenant maintenance requests, emergency situations, or follow-up procedures (i.e., hasp difficulty, fire, criminal activity, accidents, natural disasters, etc. Walking -Standing Sitting Talking in person Talking on phone Hearing on phone Vision for close work Driving Color/depth perception Bending/Stooping Repetitive motion Keyboarding Using hands to feel/hold Lifting up to 25 lbs. Reaching Climbing Crouching/stooping Requirements: High school diploma, general education degree, or equivalent Prior experience working in a call center and/or remote Self Storage with Multi unit management preferred. Previous supervisory experience preferred Strong communication skills; especially listening. Ability to handle multiple, simultaneous customer media types (voice, text/video chat, SMS, email, social media). Ability to display empathy based on various customer situations and stay calm even when presented with challenging or upset customers. Excellent verbal and written communication skills. Self-motivated with the ability to work independently. Ability to stay calm even when presented with challenging or upset customers. Ability to multitask while maintaining a customer-centric approach to daily responsibilities. Computer and technology savvy with proficiency in MS Office Suite preferred SAM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.