[Remote] Operations Fraud Officer - Bank Operations

Note: The job is a remote job and is open to candidates in USA. WesBanco is a financial institution seeking an Operations Fraud Officer to join their remote team. This role is responsible for reviewing transactions for potential fraud, training team members, and improving operational processes while ensuring compliance with banking regulations.ResponsibilitiesServes as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the marketAssists with training and guidance to team members with respect to understanding, processing and managing the workloadAssists in the development and implementation of operational plans, policies, procedures, and goals that further scalability, automation and efficiencyCollaborates with key leaders and stakeholders and guides change for scalability and automationFosters strong relationships with key leaders and stakeholders across the bank to ensure collaboration and effective communication with other teamsAttends meetings and partnership engagements with other business lines of the bankAssists in maintaining policies, SOX control documentation, risk assessments and other controls around all assigned areasAssists with resolving complex issues within the areas of responsibilityAssists with the process flow documentation for assigned systems and areas of responsibility and pursues areas of improvementAssists in maintaining the repository of procedures, processes, job aids and other critical information for functional areasAssists in driving the effective use of technology within functional areasAssists in managing to defined customer service level expectations and key vendor processing timelinesCollaborates with business areas on new initiatives, processes or products and assists with implementation within functional areasProcesses affidavits for fraud, including processing of provisional credits to customers’ accounts and sending letters to other financial institutions to request fundsReviews deposit items through branch, mobile, RDC and ATM channels for potential fraud using Direct Link Risk Review. Approves or declines items accordinglyReviews Zelle, Transaction Monitoring and External Transfers within our Digital Banking applications for suspected fraudServes as first line fraud review of In Clearing check items using Direct Link Risk Review to mitigate fraud on incoming check files, working with branch personnel and Fraud team when escalation is requiredReviews and processes fraud claims received from other financial institutionsServes as an escalation point for fraud reviews within the teamMonitors fraud detection systems, reports, and transactions to identify emerging fraud trends, anomalies, and patternsTrains and assists with the development of Associate and Specialist level staffConducts root cause analysis on confirmed fraud cases to determine system, process, or control gapsRecommends system rule changes or threshold adjustments to increase detection accuracyAssists with training new and existing team members on various tasks, as neededActs as an escalation point for the team and keeps supervisors informed of any issuesPromotes team work and sets examples with a positive attitude, promotes superior customer service, and treats people fairly and with respectSkillsBachelor's degree preferred; or equivalent combination of education and/or experience requiredMinimum of three years experience in banking, preferably in operations, requiredMinimum of one year experience in a supervisory or leadership role requiredCertified Anti-Fraud Specialist (CAFS) requiredBenefits22 days of PTO (Paid Time Off)5 days of STD (Short Term Disability)11 annual paid holidays1 annual float holidayMedical, dental, and visionHealth Care Flexible SpendingDependent Care Flexible SpendingTransportation Fringe Benefit PlanGroup LifeLong Term DisabilityOptional LifeAccess to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policiesOther ancillary benefit products401(k) with employee matchCompany OverviewWith over 150 years as a community-focused, regional financial services partner, WesBanco Inc. It was founded in 1870, and is headquartered in Wheeling, West Virginia, USA, with a workforce of 1001-5000 employees. Its website is http://wesbanco.com.