[Remote] Operations Engineer

Note: The job is a remote job and is open to candidates in USA. RemoteHunter operates within the technology infrastructure sector, focusing on delivering reliable IT services. The Operations Engineer role is critical for ensuring system uptime and stability by triaging and resolving incidents affecting infrastructure, applications, and networks, while providing opportunities for skill development in cloud infrastructure and automation.ResponsibilitiesServe as the first point of contact for technical incidents, alerts, and service requestsTriage and resolve server, network, and application issues; escalate with full context when neededMonitor system health using tools like New Relic and native cloud monitoring servicesDocument all troubleshooting steps, findings, and resolutions in the ticketing systemFollow incident management and escalation procedures to maintain SLA complianceSupport patching, system checks, and maintenance windowsCollaborate with Engineering teams to ensure thorough handoffsParticipate in on-call rotations and assist during outages or critical eventsContribute to improving runbooks, knowledge base articles, and monitoring dashboardsPartner with senior engineers to find automation opportunities and streamline tasksParticipate in post-incident reviews to identify root causes and recommend improvementsSkills1–3 years of experience in IT operations, helpdesk, or systems supportStrong troubleshooting skills across Windows Server, networking, and application environmentsBasic familiarity with Azure (preferred) and/or AWS environmentsExperience with monitoring platforms such as New Relic or DatadogExcellent written communication skills for clear documentation and escalationStrong interpersonal skills to collaborate across teams and time zonesAbility to multitask and stay composed under pressureGrowth mindset with interest in learning automation, scripting, and infrastructure conceptsWorking knowledge of Active Directory, DNS, load balancers, and firewallsUnderstanding of incident and change management practices; ITIL familiarityBenefitsEligible for an annual bonusCompany OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.



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