[Remote] Operations Coordinator (Job ID: JACJO1)

Note: The job is a remote job and is open to candidates in USA. InsideOut is a fast-growing pet treat manufacturer specializing in high-quality, chemical-free dog and cat treats. They are seeking an Operations Coordinator to manage workflows, improve data visibility, document processes, and ensure effective communication between leadership, marketing, and manufacturing teams.

Responsibilities
• Manage and organize the Founder’s inbox and additional email accounts using an inbox zero approach
• Flag urgent items, draft responses, and ensure no tasks are missed
• Coordinate meetings and manage the Founder’s calendar to prioritize high-impact activities
• Identify action items within email threads and transfer them into Notion for tracking
• Manage weekly time tracking for manufacturing and shipping teams using Rippling
• Verify reported hours, follow up with team members for clarification, and assist with weekly payroll preparation
• Build, document, and maintain SOPs and task lists within Notion
• Consolidate and analyze weekly customer support tickets to identify trends and improvement areas
• Download and analyze operational data to create win/loss and performance visibility reports
• Act as a communication bridge between the Founder, marketing team, and manufacturing floor
• Support inventory management and operational updates with Spanish-speaking factory staff

Skills
• C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT
• Native or near-native English proficiency, written and verbal
• Strong experience with Notion or similar project management tools
• Ability to create and maintain organized databases, documentation, and workflows
• AI-first mindset with comfort using AI tools to automate repetitive tasks
• Proven experience in executive assistance or operations roles, preferably in U.S.-based e-commerce or manufacturing environments
• Proactive problem-solving approach with strong attention to detail
• Growth-oriented mindset with interest in developing into an Operations Manager role
• Fluent or conversational Spanish preferred for factory communication
• Familiarity with payroll or HRIS systems, with Rippling experience highly preferred

Company Overview
• Inside Out empowers growth-focused small businesses with elite support services that drive scale, boost margins, and reclaim valuable time. It was founded in 2015, and is headquartered in Los Angeles, CA, US, with a workforce of 51-200 employees. Its website is https://www.insideoutvas.com'el=LI.

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