[Remote] Operations Consultant - Commercial Lending

Note: The job is a remote job and is open to candidates in USA. PNC is a company that values its people and strives to create an inclusive workplace culture. As an Operations Consultant within PNC's Commercial Lending Operations, you will provide comprehensive loan documentation support, ensuring team members understand requirements and expectations, while also managing escalations and compliance issues.ResponsibilitiesLeads critical operational support and/or implementation of complex services, processes, capabilities or initiatives within an operational unit, and oversees performance and risk indicatorsEstablishes process performance measurements and oversees business impact. May implement critical business support services. Communicates performance statistics to internal stakeholders and senior managementPromotes the production workflow and oversees escalated process issues. Independently identifies and manages the resolution of exceptions and serves as a point of escalation. May coach operations process managers and team membersDetermines and/or drives change and improvement efforts in production and/or processes. May develop and oversee policy change and/or improvement. Ensures understanding, acceptance and support for business support services, methods, capabilities or initiatives through collaboration with executives, business partners and team membersEnsures the business adheres to policies, procedures and regulatory standards. Independently resolves compliance issues and drives risk mitigation activitiesSkillsStrong legal backgroundDeep expertise in loan documentationUniversity / college degree5+ years of industry-relevant experienceAbility to assess and effectively manage risksKnowledgeable of customer needs and satisfactionAbility to create customized customer solutionsAbility to communicate performance statistics to internal stakeholders and senior managementAbility to independently resolve compliance issuesAbility to drive risk mitigation activitiesAccountabilityCustomer SolutionsEnsure CompliancePersonal InitiativeProcess ImprovementsResults-OrientedRisk Mitigation StrategiesStandard Operating Procedure (SOP)Accuracy and Attention to DetailBusiness Process DesignConsultingDecision Making and Critical ThinkingEffective CommunicationsManaging Multiple PrioritiesOperational FunctionsProblem SolvingProcess ManagementProducts and ServicesBenefitsMedical/prescription drug coverage (with a Health Savings Account feature)Dental and vision optionsEmployee and spouse/child life insuranceShort and long-term disability protection401(k) with PNC matchPension and stock purchase plansDependent care reimbursement accountBack-up child/elder careAdoption, surrogacy, and doula reimbursementEducational assistance, including select programs fully paidA robust wellness program with financial incentivesMaternity and/or parental leaveUp to 11 paid holidays each year9 occasional absence days each year, unless otherwise required by lawBetween 15 to 25 vacation days each year, depending on career level; and years of serviceCompany OverviewWe’ll help keep your money boring so your life doesn’t have to be. pnc.co/guidelines It was founded in 1863, and is headquartered in Lancaster, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is http://www.sterlingfi.com/.