[Remote] Operations Associate

Note: The job is a remote job and is open to candidates in USA. Rocket Money is dedicated to improving the financial prosperity of millions by offering unique financial insights and services. The Operations Associate will develop and manage processes to provide key services to users, ensuring efficient workflow and a positive user experience.ResponsibilitiesDevelop, maintain and execute processes that provide key services to usersPrioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficientlyResolve unique situations and improve workflows to account for new or uncommon issuesEnsure a positive user experience by determining when additional information is needed or troubleshooting breakdowns in processesSkillsYou have an interest in personal finance and a desire to see others succeed in managing their moneyGreat Communication -- Your writing is impressive and you love talking with people!Proactive Problem Solving -- you're able to identify possible issues and potential resolutionsWorkflow Management -- You know how to efficiently balance multiple competing prioritiesTaking Initiative -- You're willing to jump in and help wherever help is needed. You love to learn and are constantly looking to improveCustomer service experience in a B2C tech company is a plus!BenefitsHealth, Dental & Vision PlansLife InsuranceLong/Short Term DisabilityCompetitive Pay401k MatchingTeam Member Stock Purchasing Program (TMSPP)[Learning & Development Opportunities](https://www.myrocketcareer.com/working-here/training-and-development/)Tuition ReimbursementUnlimited PTODaily Lunch, Snacks & Coffee *(in-office only)*Commuter benefits *(in-office only)*Company OverviewRocket Money is the easiest way to find subscriptions, manage bills, and even cancel recurring charges with a single click. It is a sub-organization of Rocket Companies. It was founded in 2015, and is headquartered in Silver Spring, Maryland, USA, with a workforce of 201-500 employees. Its website is https://www.rocketmoney.com/.