[Remote] Operations Associate

Note: The job is a remote job and is open to candidates in USA. PNC is a leader in financial services and healthcare solutions, and they are seeking an Operations Associate within their Healthcare Operations organization. This remote role involves executing routine transactions, ensuring compliance, and delivering exceptional customer service while fostering a collaborative work environment.ResponsibilitiesExecutes routine transactions/processes utilizing standard policies and procedures. May have specific responsibility for a specialized product or functional areaPartners internally with service partners to route calls, documents or other action items to complete transactionsEnsures the appropriate materials and documentation are available to complete transactions. Confirms equipment is operational, if applicableProvides responses and documentation to inquiries and ad hoc requests. Provides feedback on workflow and work receivedReviews transactions, related documents and verifies work processes to ensure accuracy and conformance to established service levels and applicable policies and proceduresSkillsOperational functionsStandard operating proceduresRisk mitigation strategiesProblem management processAccuracy and attention to detailManaging multiple prioritiesCustomer serviceStakeholder managementProcess documentationWorkflow reviewCompliance managementAccountabilityCustomer SolutionsEnsure CompliancePersonal InitiativeProcess ImprovementsResults-OrientedRisk Mitigation StrategiesStandard Operating Procedure (SOP)BenefitsMedical/prescription drug coverage (with a Health Savings Account feature)Dental and vision optionsEmployee and spouse/child life insuranceShort and long-term disability protection401(k) with PNC matchPension and stock purchase plansDependent care reimbursement accountBack-up child/elder careAdoption, surrogacy, and doula reimbursementEducational assistance, including select programs fully paidA robust wellness program with financial incentivesMaternity and/or parental leaveUp to 11 paid holidays each year9 occasional absence days each year, unless otherwise required by lawBetween 15 to 25 vacation days each year, depending on career levelYears of serviceCompany OverviewWe’ll help keep your money boring so your life doesn’t have to be. pnc.co/guidelines It was founded in 1863, and is headquartered in Lancaster, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is http://www.sterlingfi.com/.