[Remote] Operations Analyst

Note: The job is a remote job and is open to candidates in USA. Claritev is a dynamic team of innovative professionals dedicated to bending the cost curve in healthcare. They are seeking an Operations Analyst to research and analyze data, collaborate with leaders on high priority projects, and improve operational efficiency through root cause analysis and reporting.ResponsibilitiesRepresent the department as a subject matter expert/stakeholder in on projects and communicate expected resultsMaintain a strong understanding of the department's processes across all divisional departments as well as a very strong working knowledge of business rules specific to areas of the department and Operations in generalEffectively conduct root cause analysis for various special projects as assigned. This may include shadowing users and updating existing documentation as well as creating new processes/documents to improve efficiency, ultimately improving overall departmental production and/ or performance quality. Work in a very autonomous manner while keeping all process rules and department goals and objectives in mindStay current with all changes/updates to all processes in the departmentAnalyze data from all processes and build reports around trendsResearch, construct, develop and test data on applicable systems and environmentsAct as resource to department management staff in interpreting, analyzing, and utilizing various reportsIdentify service level problems and trends, test and report results, including at times sign off and approval of specifications or application readinessCreate, analyze and interpret management reports and department data that accurately reflect department performance and trends. Monitor product performance for process improvementsCompile, analyze, and report any trends observed in performance and/or productivity levels of departmental staff across various areas. Identify problems in data processing either from various areas or Vendor processing and escalate if neededDesign reporting and delivery solutions while working closely with IT during all phases of development, testing and release and monitoring. Obtain, conduct and perform signoff on business requirements, system enhancements/builds, and deployment authorizationsEffectively work with the suite of the Company's (as well as a number of various legacy) applications in both production and non-production environmentsManage multiple priorities, customer expectations (internal and external) and relationships with stakeholders. Consult and manage and communicate with customers, project managers, and all levels of managementMay lead departmental User Acceptance Testing, utilizing all systems necessary and performing all UAT based activities on behalf of departmentCollaborate, coordinate, and communicate across disciplines and departmentsEnsure compliance with HIPAA regulations and requirementsDemonstrate Company's Core Competencies and values held withinPlease note due to the exposure of PHI sensitive data -- this role is considered to be a High Risk RoleThe position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessarySkillsMinimum Bachelor's Degree or HS Diploma with four (4) years of related experienceMinimum 5 years' experience working with large data setsRequired licensures, professional certifications, and/or Board certifications as applicableKnowledge of the Company's general business principles, industry dynamics, market trends, and specific operational detailsKnowledge of the Company's core Operations applicationsCommunication (written, verbal and listening), planning, reporting, technical, coordination, organization, collaboration, project management and interpersonal skillsAbility to perform User Acceptance Testing within departmental systems and environments. Review and understand defects reported and translate those into actionable itemsAbility to maintain complex reporting applications (i.e., Qlikview and Service Tracking)Ability to work independently to drive small, medium and large-sized projects of varying complexity to desired outcomeAbility to utilize the Company's applications and corresponding business workflows as neededAbility to communicate effectively with both business and technical staff and convey complex ideas both verbally and in written formAbility to work autonomously and as part of a team - work well with team members and outside departmentsAbility to embrace and drive changeAbility to utilize independent judgment to identify problem issues and determine the appropriate course of action/redirection required to resolve issueAbility to respond in a timely manner to requests from department Management and internal/external clientsAbility to keep the needs of external and internal customers as a priority when making decision and taking actionAbility to identify or implement new or modified processes to accomplish the best results with the least time and resourcesAbility to become proficient with the Company's applications and corresponding business workflows as neededAbility to use software, hardware and peripherals related to job responsibilities, including MS Office, especially Excel and AccessAbility to travel as neededKnowledge of Healthcare and Managed Care industry preferredBenefitsHealth insurance401kBonus opportunityMedical, dental and vision coverage with low deductible & copayLife insuranceShort and long-term disabilityPaid Parental Leave401(k) + matchEmployee Stock Purchase PlanGenerous Paid Time Off - accrued based on years of service10 paid company holidaysTuition reimbursementFlexible Spending AccountEmployee Assistance ProgramSick time benefits - for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefitsFlexible schedules whenever possibleA wide range of live and web-based professional development and educational programs to prepare you for advancement opportunitiesCompany OverviewClaritev is an independent and public healthcare technology, data and insights company making healthcare more transparent, fair and affordable for all. It was founded in 1980, and is headquartered in Mclean, Virginia, USA, with a workforce of 1001-5000 employees. Its website is https://www.claritev.com/.