[Remote] Operations Accounts Receivable Lead (Remote)

Note: The job is a remote job and is open to candidates in USA. MATCHA.COM is seeking an Operations Accounts Receivable Lead to manage the end-to-end receivables lifecycle for all matcha transactions. This role involves overseeing invoicing, collections, and cash risk management while ensuring compliance with contract terms and coordinating with various departments to optimize cash flow and inventory management.ResponsibilitiesManage the full AR lifecycle: contract review → deposit requirements → invoicing → collections → reconciliationOversee receivables across all customer segments, including national accounts, distributors, private-label customers, and smaller wholesale buyersEnsure all negotiated pricing, freight terms, surcharges, tariffs, and special conditions are accurately entered, tracked, and collectedAudit all customer activity against executed sales contracts to ensure strict adherence to:Payment termsDeposit requirementsAllocation schedulesShipment release conditionsActively push for larger upfront cash deposits and reduced net terms, in coordination with Sales and Finance, to minimize receivables and inventory exposureIdentify and escalate contract deviations, late payments, or risk patterns early-before inventory is produced or releasedDesign and maintain an AR framework that:Aligns customer advance deposits with production runs and allocation schedulesMatches deposits against specific lots, SKUs, or contract volumesReduces cash-inventory liability by ensuring inventory is backed by customer funds whenever possibleTrack deposit balances, applications, refunds, and roll-forwards with absolute clarity and auditabilityPartner closely with:Operations & Production – to align customer payments with milling, packing, and release timelinesImport/Export & Logistics – to ensure payments clear before shipment while avoiding port or vessel delaysSales – to structure payment terms that protect cash while remaining commercially viableEnsure the rule is enforced: no payment = no release, without causing shipment bottlenecks or customer escalations; for NET term customers ensuring that their account is in good standing before additional goods release and enforcing and correcting any negative credit performance of any NET term customersLead and manage the AR/accounting team responsible for:Continuous follow-upsStructured, timely, and increasingly firm payment nudgesClear documentation of customer communications and commitmentsEstablish escalation protocols for late or non-responsive customers, including payment holds and shipment freezesProvide regular reporting on:AR aging by customer and dealDeposit coverage vs inventory exposureContract-compliant vs at-risk accountsCash-in vs goods-out timing gapsSurface actionable insights to leadership to support credit decisions, allocation planning, and customer prioritizationSkills5–10+ years in Accounts Receivable, Credit, or Accounting leadership, preferably in: CPG, Food & beverage, Import/export or inventory-heavy businesses, Sales contracts with multiple variables in payment dues (freight, tariffs, goods, price increases, and so on)Strong experience managing: Large wholesale and national accounts, Contract-driven pricing and payment terms, Advance deposits and prepayment structuresProven ability to enforce payment discipline while working cross-functionally with Sales and OpsExperience managing and motivating AR or accounting team membersExceptional attention to detail with contracts and financial termsStrong negotiation and assertive communication skillsSystems thinker—able to design AR processes, not just execute themComfortable pushing back internally and externally to protect cashHighly organized, deadline-driven, and persistentERP/accounting system proficiency (Monday, QuickBooks, Hubspot)Able to handle the pressure of being responsible ~8-9 figures of AR, annuallyAbility to work within imperfect systems (and to help perfect them)Loves Matcha (a bonus)Company OverviewAt Matcha.com, we supply Japan’s finest matcha at scale, in bulk, wholesale, and private label. It was founded in 1999, and is headquartered in Tucson, Arizona, USA, with a workforce of 51-200 employees. Its website is https://matcha.com.