[Remote] O&M Program Manager

Note: The job is a remote job and is open to candidates in USA. Ho-Chunk, Inc. is seeking an experienced Operations & Maintenance (O&M) Program Manager to lead and oversee facility operations, maintenance programs, and service delivery across assigned contracts or sites. The role is responsible for ensuring operational efficiency, regulatory compliance, and high-quality performance while driving continuous improvement and customer satisfaction.ResponsibilitiesLead the planning, execution, and oversight of all Operations & Maintenance (O&M) activitiesManage day-to-day operations to ensure facilities and systems perform efficiently, safely, and in compliance with contract requirements and applicable standardsDevelop and implement preventative and predictive maintenance programsOversee subcontractors, vendors, and internal staff to ensure service quality and performance expectations are metMonitor and manage program budgets, forecasts, and cost controlsEnsure compliance with OSHA regulations, safety programs, and company policiesServe as the primary point of contact for clients, providing regular updates, performance reports, and issue resolutionEstablish and track key performance indicators (KPIs) and metrics to drive continuous improvementConduct inspections, audits, and performance reviews to ensure adherence to contract requirementsLead workforce planning, training, and development initiatives for O&M personnelSupport proposal development, transition efforts, and program startups as neededIdentify and implement process improvements, efficiencies, and cost-saving initiativesSets employee expectations, provides training and feedback, and routinely inspects the facility and employee performance and task accomplishmentCollaborates and coordinates with shift leads to ensure execution of servicesManages supply, chemical and equipment usage and training employees in the care, handling and performance with the equipment and supplies and each otherUse data to proactively seek out operational improvements to optimize the operationGathers and maintains required administrative tasks for daily, weekly, or monthly reportingLooks for opportunities to increase revenue by providing additional or periodic servicesPerform any additional duties as requiredHandle any escalated issues or situations appropriatelyManage uniforms, equipment, supplies, and vehicles utilized in support of the ContractsMaintains appropriate inventories to meet customer/company requirementsTake a proactive role in communicating with the Customer and meeting their needs; meet with customers and employees regularly, listen to issues, provide expertise and solutions. Ensure complete customer satisfactionEnforce policies as outlined in the handbooks, handouts and procedure manualConduct training as required for Safety, duties and responsibilities of all employees25% travelSkillsBachelor's degree in Engineering, Facilities Management, Business Administration, or related field preferred (or equivalent experience)Minimum 5–10 years of experience in operations and maintenance management, facilities management, or similar roleDemonstrated experience managing large-scale O&M programs or government/industrial contractsStrong knowledge of building systems (HVAC, electrical, plumbing, mechanical systems)Proven leadership and team management skillsExperience managing budgets and financial performanceExcellent communication and client relationship skillsAbility to lift and carry heavy objects (up to 50 pounds)Ability to stand, walk, bend, and reach for extended periodsAbility to work with cleaning chemicals and equipmentAbility to work in various environmental conditions (heat, cold, etc.)OSHA 30 or higher preferredCHFM Certification PreferredCompany OverviewHo-Chunk, Inc. is the award-winning economic development corporation owned by the Winnebago Tribe of Nebraska. It was founded in 1994, and is headquartered in Winnebago, Nebraska, USA, with a workforce of 1001-5000 employees. Its website is http://hochunkinc.com.Company H1B SponsorshipHo-Chunk, Inc. has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.