[Remote] Nuuly Customer Success Associate, Tier 1 (Full-Time, Temporary Monday-Friday, 2:00pm - 10:00pm EST)
Note: The job is a remote job and is open to candidates in USA. Anthropologie Weddings is seeking a Customer Success Associate, Tier 1, responsible for delivering frontline support by addressing customer inquiries and resolving common issues efficiently. This role requires clear communication, attention to detail, and a strong customer-first mindset. Responsibilities Respond to customer inquiries via chat or email Provide accurate information on services and policies Resolve routine issues such as subscription status updates, refund requests and billing inquiries Escalate complex cases to higher-level support when necessary Follow clear guidance given by the leadership team when appeasing customers Empathetic to customers’ needs but understanding of the business’ bottom line Collect and share feedback to external teams to ensure the needs of the customers are being met Skills Experience in customer service or related role Demonstrate a passion for and understanding of the URBN brands, customers and product Must have access to consistently stable internet connection Benefits Medical Dental Vision PTO Generous employee discounts Retirement savings Much more Company Overview A wedding destination, exclusively from Anthropologie Anthropologie Weddings is a destination for the bride in search of uniquely beautiful ways to celebrate a uniquely beautiful love story. It was founded in 2011, and is headquartered in Gap, Pennsylvania, USA, with a workforce of 201-500 employees. Its website is