[Remote] NSC Cust Support Associate

Note: The job is a remote job and is open to candidates in USA. The Aaron's Company, Inc. is an industry leader in the sales and lease-to-own retail sector, known for its commitment to quality and customer service. They are seeking a Customer Support Associate who will manage issues presented by stores and corporate offices, maintaining positive customer relationships and providing troubleshooting support. The role involves answering calls, documenting interactions, and performing level 1 troubleshooting to resolve customer inquiries.ResponsibilitiesAnswer and respond promptly and professionally to incoming calls, chats, and emailDocument interactions completing troubleshooting steps using knowledgebase articles to work towards issue resolutionEstablish and maintain a good rapport with callers by using positive language and anticipating their needsPerform level 1 troubleshooting on reported issuesUpdate all work performed and document incident details until the issue is resolvedHandle, document, resolve or escalate any email issues presentedSkillsBasic to intermediate technical knowledgeBasic to intermediate troubleshooting skillsExcellent communication and customer service skillsIntermediate call center skillsFamiliarity with customer-relationship management (CRM) software programs (ServiceNow)Strong command of written and verbal EnglishExcellent organizational and multitasking skillsAbility to maintain a calm and polite manner in stressful situationsAbility to work morning, afternoon, night, and weekend shifts1 year of customer service in a call center environment requiredHigh School Diploma required2 years of customer service in a call center environment preferredCollege degree in Information Technology or Technical college degree preferredBenefitsPaid time off, including vacation days, sick days, and holidaysMedical, dental and vision insurance401(k) plan with contribution matchingSundays offEmployee assistance programEmployee purchase program with exclusive discountsPhysical and financial well-being programsTuition reimbursementEmployee Business Resource GroupsLife and disability insurancePaid paternal leavePay on DemandCompany OverviewHeadquartered in Atlanta, The Aaron's Company, Inc. It was founded in 1955, and is headquartered in Atlanta, Georgia, USA, with a workforce of 5001-10000 employees. Its website is http://aarons.com.