[Remote] North Carolina/VA/W.Va Clinical Account Executive

Note: The job is a remote job and is open to candidates in USA. Genova Diagnostics is a specialty clinical laboratory focused on advanced diagnostic testing that supports personalized and functional medicine approaches. The Clinical Account Executive is responsible for retaining, supporting, and growing an assigned book of business through a hybrid engagement model that combines in-person field activity with remote account management.ResponsibilitiesManage and grow an assigned portfolio of accounts through a balanced mix of on-site visits, video meetings, phone outreach, and email follow-up tailored to account needsEducate providers and staff on Genova Diagnostics testing, clinical applications, specimen requirements, ordering workflows, and available support resourcesUpsell existing accounts by expanding use of the broader Genova menu, increasing frequency of ordering, and identifying additional providers, programs, or patient segments within each practice that would benefit from Genova solutionsBuild and maintain strong relationships with key stakeholders, including physicians, advanced practice providers, nutritionists, health coaches, office managers, and front-desk or laboratory staffAct as the primary liaison between clients and internal teams, including customer service, operations, billing, and medical education, to resolve issues quickly and effectivelyDeliver onboarding and training for new accounts, new providers, and new staff using both in-person and remote formatsConduct regular business reviews with priority accounts to assess utilization trends, identify barriers, and recommend actions to improve retention and organic growthSegment accounts by size, opportunity, and service needs, then execute an engagement cadence that aligns resources to the highest-value opportunitiesProvide relevant educational materials, webinar invitations, interpretation resources, and product updates that support account development and deeper clinical adoptionMaintain accurate CRM activity, account plans, pipeline visibility, and follow-up actions for all assigned accountsMeet or exceed retention, revenue, utilization, and upsell goals on a monthly, quarterly, and annual basisRepresent Genova Diagnostics professionally at local meetings, educational programs, conferences, and other customer-facing events as neededSkillsBachelor's degree in business, life sciences, healthcare, or a related fieldThree or more years of outside sales, territory management, or account management experienceDemonstrated success managing and growing a book of business with measurable retention and upsell performanceStrong written and verbal communication skills, including virtual presentation and remote relationship-building capabilitiesExcellent organizational, planning, and time management skillsProficiency in Microsoft Office, Excel, CRM systems, and virtual meeting platformsValid driver's license and the ability to travel within the territory as neededExperience in clinical diagnostics, laboratory services, medical devices, pharmaceuticals, or healthcare servicesFamiliarity with functional medicine, integrative medicine, specialty diagnostics, or wellness-oriented provider practicesExperience supporting customers through both field-based and remote selling or account management modelsAbility to interpret utilization trends and translate account data into practical growth plansCompany OverviewHeadquartered in Asheville, N.C., Genova Diagnostics is a global specialty clinical laboratory, pioneering a systems approach that supports healthcare providers in the personalized treatment and prevention of chronic disease. It was founded in 1984, and is headquartered in Duluth, Georgia, USA, with a workforce of 201-500 employees. Its website is http://www.metametrix.com.