[Remote] North Carolina Remote Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. notifyMD is a communication hub for various companies, operating a 24/7 call center. They are seeking resilient and professional individuals for a Full Time remote Customer Service Representative role, where responsibilities include managing inbound calls and maintaining high standards of customer service.ResponsibilitiesYou will manage inbound calls for various companiesYou must have the agility to switch between different protocols, data entry requirements and specific scripting for each clientYou must deliver an empathetic, polite, and professional demeanor on every single callYou must possess excellent grammar and clear, articulate spoken EnglishWe maintain high standards and you will be held accountable for meeting KPI's that include schedule adherence, average wrap time and consistent quality assurance (QA) scoresSkillsResilient, compassionate and professional individualsAbility to manage inbound calls for various companiesAgility to switch between different protocols, data entry requirements and specific scripting for each clientDeliver an empathetic, polite, and professional demeanor on every single callPossess excellent grammar and clear, articulate spoken EnglishMeet KPI's that include schedule adherence, average wrap time and consistent quality assurance (QA) scoresProvide your own equipment that meets the specifications during your new hire periodWindows 11 or higherA wired (Ethernet) internet connection is requiredA professional grade wired headset with microphoneA minimum screen resolution of 1600x900 is requiredMust be able to type at least 30 WPMAvailable to work one weekend day per weekHoliday work in general is requiredTwo monitors are highly preferred to assist with monitor space for our systemsBenefitsMedical, Dental and Vision Insurance401k retirement plan with company matchingESOP (Employee Stock Ownership Plan)Paid time off BenefitsCompany OverviewNotifyMD, a Stericycle Communications Solutions Company, is the leader in connecting patients and providers through standard and customized. It was founded in 1986, and is headquartered in Franklin, Tennessee, USA, with a workforce of 1001-5000 employees. Its website is https://notifymd.com/.