[Remote] North America Public Sector (NAPS) Customer Success Executive - System Integrators

Note: The job is a remote job and is open to candidates in USA. Red Hat is the world’s leading provider of enterprise open source software solutions, and they are seeking a Customer Success Executive to oversee success planning and technical initiatives for North America Public Sector clients. In this role, you will partner with System Integrators to create strategic success plans, engage with senior executives, and lead implementation efforts to ensure customers achieve the intended value of their investments.ResponsibilitiesUnderstand customers' overall Red Hat portfolio, technical and business priorities, and success measuresCreate and execute customer success plans with discrete milestones and actions to achieve customers’ business objectives by tasking technical execution teamsIdentify opportunities for increased consumption, track monthly consumption against targets and plan key deployment timelines and milestonesIn collaboration with others, apply technical knowledge and customer insights to create a migration and modernization roadmap for applicable workloads and applicationsOrchestrate Design and Discovery Sessions to build plans for implementing solutions – governing design in line with customer business goalsBe the Voice of the Customer. Share insights and best practices, and connect with Engineering and Product teams to remove blockersTarget and resolve issues to remove impediments in order to prove the value of implementing Red Hat technologiesAssess the customer’s knowledge of Red Hat’s products and overall readiness to support customers through a structured learning plan and ensure delivery through partnersSkillsActive DoD Secret clearance required8+ years working in enterprise software from a customer success management, technical consulting, technical project management, technical sales, support or Quality Assurance (QA) perspectiveExperience with technical project planning and execution managementExperience coordinating across functions, including executive leadership, management, sales, customer success, technical support, professional services, marketing, and engineering to meet account performance objectives and customer expectationsAbility to independently deliver consultative-type customer-facing engagementsPractical knowledge of DevOps and agile concepts, application development and deployment toolsPractical experience with one or more Public Cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise customers is a plus, with recent Public Cloud certification a distinctExperience with Salesforce.com (SFDC) and familiarity with other leading customer relationship management, customer success, case management, and analytics solutionsExperience with and/or understanding of NAPS System IntegratorsActive DoD Secret clearance required; Top Secret preferredBenefitsComprehensive medical, dental, and vision coverageFlexible Spending Account - healthcare and dependent careHealth Savings Account - high deductible medical planRetirement 401(k) with employer matchPaid time off and holidaysPaid parental leave plans for all new parentsLeave benefits including disability, paid family medical leave, and paid military leaveAdditional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!Company OverviewRed Hat is a software company that offers enterprise open-source software solutions. It is a sub-organization of IBM. It was founded in 1993, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 10001+ employees. Its website is http://www.redhat.com.