[Remote] Night Shift Helpdesk Agent
Note: The job is a remote job and is open to candidates in USA. Apexon is seeking a Night Shift Helpdesk Agent to provide support during night and weekend hours. The role involves taking calls, delivering excellent customer service, and effectively triaging issues to application support teams.
• Responsibilities
• Seeking Tier 1 service desk agent for night and weekend work
• Previous experience with ServiceNow required
• Ability to take calls, provide excellent customer service, and triage issues effectively and efficiently to application support teams for resolution
• Skills
• ServiceNow: Intermediate
• Help Desk/Service Desk: Advanced
• Previous experience with ServiceNow required
• Previous tier 1 experience, IVR and telephony experience
• Ability to take calls, provide excellent customer service, and triage issues effectively and efficiently to application support teams for resolution
• Company Overview
• Apexon is a digital-first technology services firm, accelerating business transformation and delivering human-centric digital experiences. It was founded in 1996, and is headquartered in Santa Clara, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.apexon.com/.
• Company H1B Sponsorship
• Apexon has a track record of offering H1B sponsorships, with 10 in 2026, 117 in 2025, 73 in 2024, 83 in 2023, 106 in 2022, 99 in 2021, 135 in 2020. Please note that this does not guarantee sponsorship for this specific role.
• Responsibilities
• Seeking Tier 1 service desk agent for night and weekend work
• Previous experience with ServiceNow required
• Ability to take calls, provide excellent customer service, and triage issues effectively and efficiently to application support teams for resolution
• Skills
• ServiceNow: Intermediate
• Help Desk/Service Desk: Advanced
• Previous experience with ServiceNow required
• Previous tier 1 experience, IVR and telephony experience
• Ability to take calls, provide excellent customer service, and triage issues effectively and efficiently to application support teams for resolution
• Company Overview
• Apexon is a digital-first technology services firm, accelerating business transformation and delivering human-centric digital experiences. It was founded in 1996, and is headquartered in Santa Clara, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.apexon.com/.
• Company H1B Sponsorship
• Apexon has a track record of offering H1B sponsorships, with 10 in 2026, 117 in 2025, 73 in 2024, 83 in 2023, 106 in 2022, 99 in 2021, 135 in 2020. Please note that this does not guarantee sponsorship for this specific role.