[Remote] Network Operations Manager

Note: The job is a remote job and is open to candidates in USA. Everflow is a SaaS Partner Marketing platform that manages and scales revenue from affiliates, partnerships, and marketing channels. The Network Operations Manager will ensure seamless integrations and optimized data flow for marketplace advertisers and publishers, collaborating with various internal teams to troubleshoot and resolve technical issues.ResponsibilitiesTraffic & Data Monitoring: Actively monitor marketplace traffic to identify and troubleshoot anomalies, technical spikes, or tracking discrepanciesPerformance Troubleshooting: Act as the primary technical resource for publishers and internal teams to diagnose, escalate, and resolve issues involving APIs, JS SDKs, and proprietary trackingInternal Collaboration: Work closely with Engineering, QA, and Product teams to escalate critical bugs and provide field-based feedback to improve platform stabilityKnowledge Management: Maintain updated internal FAQs and technical documentation specifically tailored to marketplace and publisher integration best practicesSkills3–5 years in an Affiliate Manager, Account Manager, Technical Solutions, or Network Operations role within the SaaS or Performance Marketing spaceHigh School Diploma or equivalentDeep familiarity with the performance marketing and e-commerce landscape, including E-commerce & Shopping Carts: Shopify, WooCommerce, or MagentoDeep familiarity with the performance marketing and e-commerce landscape, including Media Buying & Ad Networks: Google Ads, TikTok Ads Manager, and Meta AdsDeep familiarity with the performance marketing and e-commerce landscape, including CRMs & Marketing Automation: HubSpot, Salesforce, or PipedriveDeep familiarity with the performance marketing and e-commerce landscape, including Performance Tracking: Expert understanding of tracking protocols, attribution models, and third-party tracking platformsA strategic problem-solver who enjoys digging into data to find root causes and a 'can-do' attitude toward fixing technical roadblocksAbility to translate complex technical workflows into clear documentation and actionable steps for internal teams and publishersComfortable troubleshooting web technologies (APIs, JS SDKs, HTML, and Browser DevTools) in a high-volume data environmentBenefitsBonus PotentialEmployer Covered Medical, Dental and Vision InsuranceUnlimited PTO and paid holidays401(k) (No matching at this time)Paid parental leave for putting your family firstStartup-like environment, without the constant rush to raise the next round of fundingA very collaborative team and cultureEducation, gym, and equipment stipendTravel opportunities to relevant conferences and in-person client meetingsUnlimited PTORegular feedback and discussions about your career pathA welcoming, engaging workplace that celebrates diversity and funCompany OverviewAmplify your performance and partnerships by upgrading to a smarter Partner Marketing platform. It was founded in 2016, and is headquartered in Mountain View, California, USA, with a workforce of 51-200 employees. Its website is https://everflow.io/.