[Remote] Network Engineer

Note: The job is a remote job and is open to candidates in USA. HCLTech is seeking a Network Security Engineer with strong hands-on experience in Palo Alto firewalls to join their security operations team. The role focuses on incident handling, change execution, troubleshooting, and compliance support in an enterprise managed services environment.ResponsibilitiesProvide support for Palo Alto Networks firewalls (PA‑Series / VM‑Series) in an enterprise environmentPerform firewall rule provisioning, modifications, cleanup, and optimization in line with security best practices and change management processesTroubleshoot P1/P2 incidents, traffic flow issues, VPN connectivity problems, and security policy failuresManage and support Panorama, including policy deployment, logging, and health monitoringHandle Site‑to‑Site and Remote Access VPNs (IPSec / SSL / GlobalProtect)Perform impact analysis and risk assessment for firewall changes (AlgoSec exposure preferred)Work closely with SOC, NOC, and application teams to resolve security and connectivity issuesEnsure accurate ticket handling, documentation, and SLA adherence using ServiceNowSupport firewall upgrades, patches, and vulnerability remediation activitiesMaintain operational documentation, SOPs, and audit evidence as requiredSkillsStrong hands-on experience with Palo Alto Networks firewalls (configuration, troubleshooting, operations)Good understanding of TCP/IP, routing fundamentals (BGP/OSPF – basic), NAT, security zones, and access control policiesHands-on experience with VPN technologies (IPSec / SSL / GlobalProtect)Experience working in a 24×7 operational / managed services environmentStrong exposure to ServiceNow for Incident, Change, and Service Request managementExperience in L2/L3 operational support, handling escalations and RCAExperience with AlgoSec for firewall policy analysis, risk simulation, and rule optimization5–8 years of relevant experience in Network / Security OperationsWillingness to work in 24×7 rotational shifts, including weekends and on-call supportPrior experience working with Palo Alto TAC (or OEM support teams)Exposure to compliance frameworks, audits, and evidence collectionExperience with other security technologies (Proxy, IDS/IPS, WAF – exposure only)PCNSA / PCNSE – Palo Alto Networks (strongly preferred)ITIL FoundationCCNA / CCNP (Security) – good to haveBenefitsPerformance-based bonuses subject to company policiesMedical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insuranceEmployee assistance program401(k) retirement plan10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year)10 paid holidays per yearCompany OverviewHCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation. It was founded in 1976, and is headquartered in Noida, Uttar Pradesh, IND, with a workforce of 10001+ employees. Its website is https://www.hcltech.com/.Company H1B SponsorshipHCLTech has a track record of offering H1B sponsorships, with 243 in 2026, 2972 in 2025, 3974 in 2024, 3649 in 2023, 3861 in 2022, 4093 in 2021, 4317 in 2020. Please note that this does not guarantee sponsorship for this specific role.