[Remote] Network Customer Service Support 2

Note: The job is a remote job and is open to candidates in USA. Enlyte is a company that combines technology, clinical expertise, and compassion to assist individuals recovering from workplace injuries or auto accidents. The Network Customer Service Support Specialist will serve as a key liaison between clients and solutions, ensuring exceptional service and problem resolution.ResponsibilitiesServe as a trusted advisor for clients, providers, and partners seeking assistanceTransform inquiries into opportunities to demonstrate our expertise and dedicationCraft personalized, effective responses that address the heart of each requestBuild lasting relationships through your attentive and solution-focused approachInvestigate multifaceted issues across various systems with detective-like precisionUncover root causes that others might miss through your analytical expertiseDevelop innovative solutions by connecting information across different platformsCoordinate with internal teams and external partners to implement comprehensive resolutionsTackle escalated issues with confidence and creativityAnticipate potential challenges before they impact our clientsMaintain service excellence through proactive monitoring and reportingSkillsHigh School diploma or equivalent2-5 years of relevant experience in customer or client supportExperience in a fast-paced, production environmentDemonstrated ability to handle multiple assignments competently, accurately and efficientlyAbility to write clearly and effectively when communicating with all partiesPreferred experience in the medical coding or insurance industryCustomer Service experiences in a transaction based environment such as a call center or medical office preferred, demonstrating ability to be empathetic and compassionate via phone and emailExperience with Salesforce preferredBenefitsMedicalDentalVisionHealth Savings Accounts / Flexible Spending AccountsLife and AD&D Insurance401(k)Tuition ReimbursementAn array of resources that encourage a lifetime of healthier livingBenefits eligibility may differ depending on full-time or part-time statusCompany OverviewEnlyte is an information service company that provides case management, clinical software, and auto-physical damage solutions. It was founded in 1946, and is headquartered in San Diego, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.enlyte.com/.