[Remote] National Account Manager

Note: The job is a remote job and is open to candidates in USA. Allied Solutions LLC is a company focused on enhancing client experiences and profitability. The National Account Manager will lead the management of high-value national accounts, ensuring service delivery and operational performance while building long-term client relationships.ResponsibilitiesMonitor key performance indicators across assigned national accounts and take action to improve service, financial, and operational outcomesOversee core program activities including tracking, notice activity, billing and file exchanges, premiums, refunds, claims, and recovery performanceIdentify risks related to compliance, client experience, and program execution, and partner across teams to resolve issues quickly and effectivelyEnsure programs operate within established KPIs, contractual expectations, and regulatory requirementsSupport newly transitioned top-tier accounts during early production to stabilize performance and maximize profitabilityServe as the primary point of contact for escalations, service issues, and performance gaps across assigned accountsAssess root causes, develop action plans, and drive remediation efforts to restore service levels and protect the client experienceMaintain a strong working knowledge of contracts, service level agreements, and program requirements to ensure obligations are metCreate and manage client scorecards, remediation plans, and service reporting to track progress and communicate outcomesEscalate material risks and unresolved issues to leadership and appropriate internal partners in a timely mannerLead regular client touchpoints, including monthly, quarterly, and ad hoc business reviews, with clear agendas, follow-up actions, and documented outcomesBuild trusted relationships with client stakeholders and communicate proactively on performance, risks, opportunities, and service enhancementsPartner with internal teams to support retention, improve client satisfaction, and identify opportunities for account growthMaintain accurate, timely documentation of client interactions, action items, and performance updates in required systems and shared resourcesPrepare and deliver polished client-facing presentations and business updates as neededDeliver Mastery Level Client Training and ongoing Program and Communication supportResponsible for the delivery, training, and mentoring of Tier 1 Account Management teammatesSkillsBachelor's degree or equivalent combination of education and experience preferred5–7 years of relevant experience in account management, client service, operations, or a related field preferredExperience supporting or managing large, complex, or national accounts strongly preferredStrong written, verbal, and presentation skills, with the ability to communicate effectively with clients and senior leadersDemonstrated ability to manage multiple priorities, solve problems proactively, and drive results across cross-functional teamsBenefitsMedical, dental and vision insurance coverage100% company-paid life and disability coverage401k options with company matchThree weeks PTO by the end of the first yearCareer growth opportunities for employees of all levelsCompany OverviewAllied Solutions uses technology based products and services to meet the insurance, lending and marketing needs of more than 6,000 financial institutions in North America. It was founded in 2000, and is headquartered in Carmel, Indiana, USA, with a workforce of 1001-5000 employees. Its website is http://www.alliedsolutions.net/.