[Remote] Music Client Services Specialist
Note: The job is a remote job and is open to candidates in USA. Create Music Group is a leading music and entertainment company that operates as a record label, distribution company, and entertainment network. The Client Services Specialist is responsible for providing client support for label clients using the internal software service, Label Engine, while managing administrative tasks to ensure smooth business operations. Responsibilities Provide excellent customer service to our clients via email, and live chat Assist customers with platform questions, troubleshooting and general distribution inquiries Answer product-related questions and provide information about our music catalog, releases, and promotions Handle customer complaints and escalate complex issues to management Maintain accurate records of customer interactions and transactions using our CRM system Stay informed about industry trends, new music releases, and upcoming events to provide informed recommendations to customers Contribute to the continuous improvement of our customer service processes and procedures Skills Excellent communication skills, both written and verbal Can organize large amounts of data efficiently High attention to detail An expert in time management Company Overview Create Music Group is a music and media technology company It was founded in 2015, and is headquartered in Los Angeles, California, USA, with a workforce of 201-500 employees. Its website is