[Remote] MS Dynamics Business Systems Analyst

Note: The job is a remote job and is open to candidates in USA. UST HealthProof is a mission-driven organization that transforms lives through technology. They are seeking an MS Dynamics Business Systems Analyst to analyze and optimize business processes, design functional solutions, and lead requirement gathering for Dynamics 365 implementations.ResponsibilitiesProcess Mapping & Solution DesignAnalyze and optimize existing business processes using BPMN / workflow diagramsDesign functional solutions leveraging Dynamics 365 configuration, automation, and standard featuresSupport customization decisions while ensuring alignment with best practices and platform standardsDynamics 365 Functional ExpertiseWork across Dynamics 365 CE modules:Sales (Leads, Opportunities, Accounts, Forecasting)Customer Service (Cases, SLAs, Queues, Knowledge Base)Field Service / Marketing (as applicable)Support data migration validation, field mapping, and data quality checksCollaborate on integrations with external systems (ERP, portals, third party tools)Business Analysis & Requirement ManagementLead end to end requirement gathering through workshops, interviews, and stakeholder discussionsCreate and maintain BRDs, FRDs, user stories, use cases, and acceptance criteriaPerform gap analysis between business needs and Dynamics 365 out of the box capabilitiesTranslate business requirements into clear functional designs for technical teamsSkillsExperience in banking, financial services, insurance, or large enterprise CRM programsProcess Mapping & Solution DesignAnalyze and optimize existing business processes using BPMN / workflow diagramsDesign functional solutions leveraging Dynamics 365 configuration, automation, and standard featuresSupport customization decisions while ensuring alignment with best practices and platform standardsDynamics 365 Functional ExpertiseWork across Dynamics 365 CE modules: Sales (Leads, Opportunities, Accounts, Forecasting), Customer Service (Cases, SLAs, Queues, Knowledge Base), Field Service / Marketing (as applicable)Support data migration validation, field mapping, and data quality checksCollaborate on integrations with external systems (ERP, portals, third party tools)Lead end to end requirement gathering through workshops, interviews, and stakeholder discussionsCreate and maintain BRDs, FRDs, user stories, use cases, and acceptance criteriaPerform gap analysis between business needs and Dynamics 365 out of the box capabilitiesTranslate business requirements into clear functional designs for technical teamsStrong analytical and problem-solving abilitiesAbility to manage multiple stakeholders and prioritiesExcellent verbal and written communicationProactive, detail oriented, and delivery focusedExposure to Power Platform (Power Automate, Power Apps)Experience in CRM migration or transformation programsDynamics 365 or Business Analysis certifications (preferred)BenefitsFull-time, regular employees accrue a minimum of 10 days of paid vacation per yearReceive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)10 paid holidaysAre eligible for paid bereavement leave and jury dutyEligible to participate in the Company’s 401(k) Retirement Plan with employer matchingDependents residing in the US are eligible for medical, dental, and vision insuranceCompany-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefitsRegular employees may purchase additional voluntary short-term disability benefitsParticipate in a Health Savings Account (HSA)Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelinesBenefits offerings vary in Puerto RicoPart-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)Part-time employees are eligible to participate in the Company’s 401(k) Retirement Plan with employer matchingFull-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)Full-time temporary employees are eligible to participate in the Company’s 401(k) program with employer matchingFull-time temporary employees and their dependents residing in the US are eligible for medical, dental, and vision insurancePart-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave lawsCompany OverviewUST HealthProof offers risk adjustment, quality programs, and healthcare payer technology services. It is a sub-organization of UST. It was founded in 1999, and is headquartered in Aliso Viejo, California, USA, with a workforce of 501-1000 employees. Its website is https://usthealthproof.com.Company H1B SponsorshipUST HealthProof has a track record of offering H1B sponsorships, with 4 in 2026, 71 in 2025, 43 in 2024, 31 in 2023, 3 in 2022. Please note that this does not guarantee sponsorship for this specific role.