[Remote] Mortgage Systems Administrator

Note: The job is a remote job and is open to candidates in USA. Capital Bank, N.A. is a publicly traded company headquartered in Maryland, offering commercial and consumer banking services. The Mortgage Systems Administrator is responsible for administering and optimizing mortgage technology platforms, ensuring efficient system utilization, onboarding new employees, and enhancing operational efficiency.ResponsibilitiesServes as the primary administrator and subject matter expert for the Encompass loan origination system, including system configuration, maintenance, workflow management, user access, and ongoing optimizationPartner with Operations, Sales, Processing, Underwriting, Secondary, Compliance, and IT teams to identify process improvement opportunities and implement technology-driven solutionsAdminister and maintain the Candid CRM and Blend POS platforms, including user setup, permissions, and configurationLead onboarding for new employees, including system setup, training, and adoption supportDevelop and deliver training materials, documentation, and live sessions for loan officers, processors, and operations staffServe as the primary internal point of contact for CRM and POS-related questions, troubleshooting, and issue resolutionMonitor system usage and adoption; identify gaps and implement improvements to drive engagement and efficiencyMaintain data integrity within CRM by auditing records, enforcing standards, and resolving discrepanciesAssist with regulatory and compliance-related system requirements, including implementation of investor, agency, and internal policy updatesAssist in the design and implementation of campaigns, pipelines, and automated communication within CandidSupport integration efforts between CRM, POS, LOS (e.g., Encompass), and other internal systemsTrack and report on key metrics related to system usage, lead conversion, and operational efficiencyStay current on system updates, enhancements, and industry best practices; recommend and implement improvementsCoordinate with vendors (Candid and Blend) for support, upgrades, and issue escalationSkillsBachelor's degree in Business Administration, Finance, Information Systems, or related field preferred; equivalent combination of education and experience may be considered3+ years of experience administering mortgage technology platforms within the mortgage banking industryDirect experience with CRM platforms and/or mortgage POS systems preferredExperience onboarding or training employees on software systemsStrong understanding of residential mortgage workflows, including lead management through loan closingProven ability to manage multiple projects, priorities, and deadlines in a fast-paced environmentProficiency with CRM systems and POS platformsWorking knowledge of Loan Origination Systems such as Encompass and system integrationsStrong understanding of mortgage sales pipelines, lead management, and borrower workflowAbility to configure workflows, automation, and user settings within SaaS platformsData management skills, including maintaining accuracy, reporting, and basic analyticsExcellent troubleshooting and problem-solving abilitiesStrong communication skills with the ability to train both technical and non-technical usersHigh level of organization and attention to detailBenefitsYearly annual target bonus based on individual performanceComprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more?Company Contributions to your 401k - Regardless of your contributionEmployee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunitiesFull Time RemoteCompany OverviewCapital Bank N.A., headquartered in Rockville, Maryland is a Maryland chartered commercial bank that offers commercial and consumer banking services to clients in the Washington D.C. It was founded in 1998, and is headquartered in Rockville, Maryland, USA, with a workforce of 201-500 employees. Its website is http://www.capitalbankmd.com.