[Remote] Mission Success Operations Manager

Note: The job is a remote job and is open to candidates in USA. Skydio is the leading US drone company and the world leader in autonomous flight, focusing on empowering a diverse audience of drone users. The Mission Success Operations Manager will lead the optimization and scaling of processes for the Mission Success team, ensuring customer success and efficient operations across various verticals.ResponsibilitiesBuild scalable processes for Mission Success teams, promoting consistency and decreasing response times to our customers and internal stakeholders. This role will focus on the post-sales journeyIdeate, build, roll-out, and maintain more team resources (e.g. dashboards and alerting)Navigate and partner with other teams to ensure integration of our systems of record (e.g. revenue operations)Inject AI and Automation into workflows to drive efficiency and improve our level of serviceOwn the outcomes of your projects, implementing them across a large organisation of senior customer leaders and stakeholdersKeep a customer first approach by learning and understanding our customer use cases and needsSuccess in this role will be measured by:Decreasing the time required to prepare for and document customer touch pointsDecreasing manual steps in the customer journeyIncreased usage of our sources of truth by our GTM partnersSkillsAbility to travel 10% of the timeExpertise in automation, Salesforce workflows, and data systems (e.g. databricks)Proven ability to implement AI in a scalable processSQL and API experienceAbility to translate team needs into scalable, reliable processesProven track record of implementing new technology, agile development, and interfacing with technical teams to deliver on tight schedulesExcellent communication skills, both written and verbal, and a strong focus on project management tools and conceptsBenefitsEquity in the form of stock optionsComprehensive benefits packagesRelocation assistanceGroup health insurance plansPaid vacation timeSick leaveHoliday pay401K savings planCompany OverviewSkydio uses artificial intelligence to create flying drones that are used by consumer, enterprise, and government customers. It was founded in 2014, and is headquartered in San Mateo, California, USA, with a workforce of 501-1000 employees. Its website is https://www.skydio.com.