[Remote] Mid-Market Customer Success Manager – North America & LATAM (Bilingual)

Note: The job is a remote job and is open to candidates in USA. Canva is redefining how the world experiences design and is seeking a Mid-Market Customer Success Manager for their US and LATAM operations. The role focuses on leading customer relationships, identifying growth opportunities, and serving as a regional expert to enhance client engagement.ResponsibilitiesLead the post-sale relationship for your US Mid-Market and LATAM accounts across the full customer journey, including onboarding, training, adoption, and advocacyBuild a deep understanding of your customers' objectives through relationship building and multi-threadingIdentify growth opportunities within existing accounts through forecasting, and partner closely with your account team to renew and expand themServe as a go-to resource for LATAM account engagement, bringing cultural awareness, language skills, and knowledge of regional business practices to the broader teamWork closely with cross-functional teams to identify product improvements and ensure that our clients are up to date on the latest features and offeringsSkills3+ years as a Customer Success Manager in B2B SaaS with a demonstrated history of meeting or exceeding renewal and expansion targetsExperience owning a book of business and can speak to retention and growth results with specificityAbility to think like a business owner and manage revenueProactively identify growth levers and negotiate strategicallyLead with curiosity and ask the right questionsConnect product value to business outcomesPosition yourself as an indispensable partner rather than a reactive resourceProfessional fluency in Spanish and/or PortugueseExperience working with customers in Latin AmericaUnderstanding of regional business culture, buying dynamics, and compliance considerationsBuild genuine trust at every levelSkilled at multi-threading and navigating complex org structuresDevelop executive-level credibility that creates lasting partnerships across cultures and time zonesUse data and analytics to build compelling narratives that influence customer decision-makers and internal stakeholdersInterpret metrics rather than just report themResourceful, self-starting, and action-orientedCommunicate with passion and precisionRally cross-functional teams and present to executivesTailor your message to any audience, in any languageBuild rapport through authenticityChallenge your own assumptions and seek feedbackContinuously improve and operate with transparencyProfessional fluency in Spanish and/or Portuguese is strongly preferredBenefitsEquity packages - we want our success to be yours tooInclusive parental leave policy that supports all parents & carersAn annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & moreFlexible leave options that empower you to be a force for good, take time to recharge and supports you personallyCompany OverviewCanva is an online design and visual communication platform that provides design tools for non-designers. It was founded in 2013, and is headquartered in Sydney, New South Wales, AUS, with a workforce of 1001-5000 employees. Its website is http://www.canva.com.Company H1B SponsorshipCanva has a track record of offering H1B sponsorships, with 1 in 2026, 4 in 2025, 4 in 2024, 1 in 2023, 3 in 2022. Please note that this does not guarantee sponsorship for this specific role.