[Remote] Membership and Database Coordinator

Note: The job is a remote job and is open to candidates in USA. Public Responsibility in Medicine and Research (PRIM&R) is a nonprofit organization dedicated to advancing ethical standards in biomedical and social science research. The Membership and Database Coordinator will coordinate membership services, recruit and retain members, and manage database-related tasks to support PRIM&R's mission. Responsibilities Coordinates membership services and benefits in collaboration with other departments, such as the certificate program, regional connections program, mentoring program, dues discount program, etc Coordinates occasional member events such as Biomedical Research Awareness Day, Virtual Roundtables, and Member Appreciation Month programs/events Processes membership applications, renewals, upgrades, and transfers Responds to member inquiries via email and phone Coordinates quarterly Membership Committee charges and meetings Brainstorm and develop new member offerings alongside Assistant Director of Membership Builds live events and products for internal and external use Assists with training new staff, updates training materials, and answers staff technical questions Interfaces with database vendor to escalate issues Works closely with Senior Systems Administrator to troubleshoot and test Assists with general system upgrades and improvements Collaborates with marketing and communications (MarCom) team to develop annual membership marketing tactical plan and new collateral Builds and sends member and member benefit-related e-pubs as necessary Manages the production of Monthly PRIM&R Member Digest and writes membership-related pieces for PRIM&R Member Digest, website, social media, etc Develops membership recruitment and retention tactical plan Proofreads MarCom Membership marketing materials, and additional outputs across the organization Staffs PRIM&R conferences and coordinates special membership events such as young professional networking and on-site volunteer opportunities Assists with processing registration forms and responding to customer inquiries; often staffed at the help desk for in-person attendees Skills 1–2 years of experience supporting and engaging members, customers, or stakeholders in a professional setting Proficiency in Microsoft Office and experience with CRM/AMS database (Fonteva, Salesforce) required Exemplary customer service through email, phone, and in-person; ability to effectively train internal staff on complex procedures; collaborate across departments Detail-oriented; ability to successfully manage multiple tasks; project-management Benefits Medical Dental 401k Generous paid time off Flexible work schedule Summer hours Professional development support Fully remote environment Company Overview Public Responsibility in Medicine and Research (PRIM&R) advances the highest ethical standards in the conduct of biomedical, behavioral, and social science research. It was founded in 1974, and is headquartered in Boston, Massachusetts, USA, with a workforce of 11-50 employees. Its website is