[Remote] Member Outreach Coordinator (Call Center Position)

Note: The job is a remote job and is open to candidates in USA. The Periscope Group is seeking a detail-oriented Member Outreach Coordinator to join their Client Services team part-time. The primary responsibility of this role is to make outbound phone calls to members regarding cases referred by health plans, ensuring accurate data entry and effective communication. Responsibilities Make a high volume of outbound calls daily to members regarding cases received from health plans Collect and verify member information by phone, ensuring accuracy and completeness Accurately document all member interactions and update records in the system before case assignment Perform repetitive outreach and data verification tasks with consistency and attention to detail Address member questions or concerns, escalating to a Client Services Consultant as needed Collaborate with the Client Services team to ensure smooth handoff and thorough information transfer Conduct follow-up calls as necessary to gather outstanding information prior to case assignment Adhere to company policies, procedures, and all data privacy regulations while handling sensitive information Skills High school diploma or equivalent required; associate or bachelor's degree preferred Previous experience in customer service, healthcare, or related fields is preferred Comfortable spending the majority of the workday making outbound phone calls Strong communication skills (verbal and written), with a professional and empathetic demeanor Proficiency in Microsoft Office Suite; experience with case management software is a plus Detail-oriented with strong organizational and multitasking skills Able to maintain accuracy and focus in a structured, process-driven environment Demonstrated ability to handle confidential information with discretion and professionalism Able to work independently, take initiative, and contribute within a team Must have a computer with a working camera and microphone, as well as a reliable home internet connection Bilingual (English/Spanish) skills are strongly preferred due to business needs Preferred Mountain Standard Time or Pacific Standard Time zone Benefits Paid sick time Eligibility to enroll in the company’s 401(k) plan after three months of employment Spanish-speaking incentive for qualified bilingual staff Company Overview Periscope is a health care center that specializes in health plans, in-home care therapy, PT/OT, and consultation services. It was founded in 1998, and is headquartered in Los Angeles, California, USA, with a workforce of 51-200 employees. Its website is