[Remote] Member Operations Specialist

Note: The job is a remote job and is open to candidates in USA. Vira Health is a women's healthcare technology company providing virtual clinical care and educational resources. As a Member Operations Specialist, you'll be responsible for coordinating clinicians, supporting members, and ensuring the operational workflows of Vira's virtual clinics run smoothly across multiple healthcare systems.ResponsibilitiesRun our clinics, daily. Own clinician scheduling, appointment triage, and the operational workflows that keep our UK, South African, and US clinics moving - so practitioners can focus on careBe the first responder for members. Triage and respond across Intercom, the Vira Member Zone inbox, Slack, and email - handling queries directly where you can, and routing clinical or complex issues to the right teamOwn clinical governance and compliance workflows. Clinical safety reporting and utilisation tracking; US credentialing, payer eligibility, and chart auditsImprove how we work. Identify operational pain points and partner with clinical, product, and operations teams to sharpen our processes over timeSkills2+ years in clinical operations, virtual care, or healthcare member support. You've handled both the operational backbone (workflows, scheduling, compliance) and the member-facing side (responding to queries, building rapport, resolving issues). Ideally in a healthcare or healthtech settingWorking knowledge of the US healthcare system is essential. You'll own US-facing workflows day-to-day, including payer eligibility, clinician credentialing, collaboration agreements, and chart audits. You already understand how the system works - and can use that understanding to unlock problems for patientsStrong attention to detail, paired with the drive to improve. You follow SOPs precisely, spot when a workflow is broken, and partner cross-functionally to fix it rather than work around itFull ownership in a remote, async environment. You drive work forward without prompting, anticipate problems before they're urgent, and chase loose ends without being askedStrong prioritisation across competing queues and timezones. UK, SA, and US operations every day - knowing what •not• to do matters as much as knowing what to doExcellent written and verbal communication. You build rapport quickly in a virtual setting, across members, clinicians, and internal teamsComfortable across digital platforms and health technology tools. You pick up new systems quickly (ClickUp, Slack, Intercom, Healthie, JustCall, others)Compassionate, empathetic, and non-judgmental in all member interactions, with discretion and professionalism around clinical and patient dataCultural humility and a genuine commitment to serving diverse communitiesExperience in telehealth, digital health, or virtual care operationsExperience in a startup or fast-paced scale-up environmentWorking knowledge of clinical safety / clinical governance reportingMulti-lingual capabilities (particularly French, Spanish, Arabic, or other languages relevant to our markets)BenefitsOffers EquityRemote-first, with a flexible and internationally distributed team.A mission-driven environment where your work has a direct and meaningful impact on the health outcomes of women and families worldwide.Values-led culture built around being Bold, listening deeply, and pursuing Excellence.Company OverviewVira Health is creating digital therapeutics for doctors to prescribe evidence-based interventions for menopause symptoms. It was founded in 2019, and is headquartered in London, England, GBR, with a workforce of 11-50 employees. Its website is https://www.vira.health/.