[Remote] Medicare Operations Specialist, ISA

Note: The job is a remote job and is open to candidates in USA. eHealth, Inc. is dedicated to guiding consumers through their health insurance options with transparency and trust. The Medicare Operations Specialist will provide operational, sales, training, and compliance support to Independent Sales Agents, ensuring they develop their Medicare sales skills while adhering to company regulations.ResponsibilitiesProvide operational, sales, and compliance support to Independent Sales Agents within eHealth’s 1099 programServe as a primary contact for agent inquiries related to systems, compliance, commissions, contracts, and sales supportDeliver real time support via chat and Microsoft Teams office hoursHost sales training and upskilling sessions for 1099 agentsMaintain accurate agent records, compliance documentation, and Ready to Sell statusConduct compliance follow-ups and support corrective actions as neededMonitor agent performance and identify coaching, training, and live sales support opportunitiesShare agent feedback and insights to support continuous improvement of the ISA programDemonstrate eHealth’s core values in daily work and decision-makingSkillsExperienced current or former Medicare Supervisor with the ability to manage Independent Sales Agents and multiple priorities in a fast-paced environmentWell versed in Medicare and CMS regulationsStrong verbal and written communication skillsHigh attention to detail, particularly in compliance and documentationStrong collaboration and relationship-building skillsData-driven with experience using performance metricsEffective problem-solving and operational support skillsAdaptable in dynamic sales environmentsCustomer-focused with a commitment to quality agent supportAdditional insurance knowledge and sales experience, including life insurance, is a plusBenefitsGenerous benefits including medical, dental, and vision beginning on your first day of employment401(k) with company matchingTuition reimbursementEmployee stock purchase program12 company-paid holidays and flexible time off (PTO for non-exempt employees)Company OverviewFor nearly 30 years, eHealth has helped millions of Americans find the healthcare coverage that fits their needs at a price they can afford, using data, artificial intelligence and a consumer-first approach to help people quickly and effectively compare insurance options. It was founded in 1997, and is headquartered in Mountain View, California, USA, with a workforce of 1001-5000 employees. Its website is http://ehealthinsurance.com.