[Remote] Medicare Customer Care Specialist (Active Health License Required)

Note: The job is a remote job and is open to candidates in USA. Gallagher Benefit Services is a trusted partner to organizations navigating important people decisions. They are seeking a Medicare Customer Care Specialist to assist seniors in finding suitable Medicare plans, conducting third-party verifications, and answering customer inquiries regarding their new plans.ResponsibilitiesAccepting internal inbound calls from sales agents to conduct third party verificationVerify client’s information, Dr’s & Rx as shown on their application & confirm intent to enrollConduct HRA/MCA assessmentsPresent options for Carrier mail order pharmacyAnswer questions customer may have with their new planDriving higher effectuation & long-term value for companySkillsAn active Resident Health Insurance License and any additional certifications/licenses as required by CMSAbility to interact professionally with customers, addressing their needs and concerns effectivelyExperience using Customer Relationship Management (CRM) software, call center software, and Medicare Enrollment tools to manage customer interactions and resolve customer issuesSkills in Microsoft Office applications for organizing and tracking informationAttention to detail and the ability to maintain accurate and organized records of customer interactionsComprehensive understanding of Medicare regulations, policies, and procedures in the US healthcare systemAbility to explain complex healthcare information to clients in a clear and understandable mannerCommitment to ongoing education and training to stay updated with changes in Medicare regulations and policies as set by CMS and other relevant governing bodiesA valid and active license to sell Medicare plans as well as prior experience working in the healthcare industry are desirable, but not requiredBenefitsMedical/dental/vision plans, which start from day one!Life and accident insurance401(K) and Roth optionsTax-advantaged accounts (HSA, FSA)Educational expense reimbursementPaid parental leaveDigital mental health services (Talkspace)Flexible work hours (availability varies by office and job function)Training programsGallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeingCharitable matching gift programCompany OverviewWe are a law firm that specialises in corporate liability claims. It was founded in 2011, and is headquartered in Northampton, Northamptonshire, GB, with a workforce of 51-200 employees. Its website is https://www.gallagherbassett.com/uk/.