Remote Medical Customer Service Representative
The Robert Half Healthcare Practice is working with healthcare network to add a Medical Customer Service Representative to their team. The ideal candidate must have experience working in a call center with a healthcare background.
Hours following training: Monday - Friday 8am -6pm EST (Must be available for any 8 hour shift within that time frame)
Ā If you're not in EST time, please translate to your own time zone (7am - 5pm CST, 6am - 4pm MST)
Responsibilities for the position include the following:
Ā Provides exceptional phone support: Handles calls from hospitals about billing inquiries in a timely and efficient manner.
Ā Assists patients effectively: Clarifies patient questions and ensures they receive the information they need.
Ā Problem-solving champion: Works through issues by pinpointing the root cause, researching solutions, implementing the best option, and escalating unresolved matters when necessary.
Ā Data entry specialist: Maintains accurate patient records by inputting information into the hospital's computer system.
Ā Connects callers seamlessly: Routes incoming calls to the most suitable person within the company.
Ā Epic Software experience highly preferred
Ā Bi-lingual a plus
Ā Must have worked in a call center and experience in Medical Claims and/or Insurance
Ā Ability to undergo a criminal background check, Prove ownership of a High School Diploma, GED or Transcripts and complete a drug screen testing (testing for THC as well).
Ā Have High Speed Internet with a minimal of 50 Mbps Download/20 Mbps Upload Speed - Must be able to hard wire via Ethernet cable.
Ā Ability to work from home in a quiet setting with no others within earshot, due to HIPAA compliance, including a workspace to accommodate two monitors and a computer.
Apply Now
Hours following training: Monday - Friday 8am -6pm EST (Must be available for any 8 hour shift within that time frame)
Ā If you're not in EST time, please translate to your own time zone (7am - 5pm CST, 6am - 4pm MST)
Responsibilities for the position include the following:
Ā Provides exceptional phone support: Handles calls from hospitals about billing inquiries in a timely and efficient manner.
Ā Assists patients effectively: Clarifies patient questions and ensures they receive the information they need.
Ā Problem-solving champion: Works through issues by pinpointing the root cause, researching solutions, implementing the best option, and escalating unresolved matters when necessary.
Ā Data entry specialist: Maintains accurate patient records by inputting information into the hospital's computer system.
Ā Connects callers seamlessly: Routes incoming calls to the most suitable person within the company.
Ā Epic Software experience highly preferred
Ā Bi-lingual a plus
Ā Must have worked in a call center and experience in Medical Claims and/or Insurance
Ā Ability to undergo a criminal background check, Prove ownership of a High School Diploma, GED or Transcripts and complete a drug screen testing (testing for THC as well).
Ā Have High Speed Internet with a minimal of 50 Mbps Download/20 Mbps Upload Speed - Must be able to hard wire via Ethernet cable.
Ā Ability to work from home in a quiet setting with no others within earshot, due to HIPAA compliance, including a workspace to accommodate two monitors and a computer.
Apply Now