[Remote] Mediator

Note: The job is a remote job and is open to candidates in USA. B-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. The Mediator will oversee conflict resolution between buyers and sellers, managing disputes and ensuring clear communication to enhance overall satisfaction.ResponsibilitiesManage the dispute process for several clients, while being knowledgeable on their specific policies and proceduresExercise due diligence, critical thinking, basic math, and negotiation skills to determine the appropriate action to resolve open disputesFacilitate clear and timely communication with buyers and sellers to establish clear expectations and ensure understanding and overall satisfactionEmpathize and de-escalate high stress situationsWork closely with Account Managers to highlight trends and recommend changes to policy/procedures that will improve the buyer experience while also decreasing the dispute rateSkillsBachelor's degree requiredBasic mediation trained or equivalent course workExcellent verbal and written communication, problem solving skills, and the ability to make decisions based on sound reasoningResults oriented with ability to self-manage, while contributing to a positive work environmentA team player, someone that naturally collaborates with others (at all levels) and doesn't hesitate to engage other teams to achieve the best resultsExperience in using web-based applications, including Microsoft Office; proficiency in ExcelA solid understanding of basic math and accountingStrong time management and organizational skillsExcellent problem resolution, persuasion, and customer service skillsA desire to begin a career in dispute resolutionPrior working experience in de-escalating high-stress situationsKnowledge of retail, liquidation, and wholesale principles, methods, practices and techniquesOnline auction or e-commerce experience is very helpfulPrior working experience with a related field such as mobile sales and returns or shipping claimsProfessional proficiency in a second languageBenefitsCompetitive compensation packages, including bonus and optionsMedical, Dental, and Vision benefitsPaid Time Off, telecommuting, and matching 401(K)Support for continuing educationTeam offsites, social events, and extracurricular activities are a stapleSnacks, drinks, and the occasional box of donutsCompany OverviewB-Stock is the world's largest B2B recommerce platform and system of record for all resale. It was founded in 2008, and is headquartered in Belmont, California, USA, with a workforce of 201-500 employees. Its website is http://bstock.com.



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