[Remote] Market Client Partner (REMOTE)

Note: The job is a remote job and is open to candidates in USA. Equitable is a company dedicated to helping clients secure their financial well-being. The Market Client Partner plays a crucial role in connecting brokers and customers to enhance their experience, supporting the client lifecycle through strong relationships and value-driven service.ResponsibilitiesEstablish and maintain strong, professional relationships with assigned customers and brokersCollaborate with Distribution and internal partners to meet customer expectations, deliver value-added solutions, and support growth and persistency objectives while promoting our powerfully simple and agile modelDevelop a deep understanding of key brokers and customers within the assigned market/territoryPartner with Sales Executives and Account Managers on renewal preparation, strategy, and delivery, ensuring all renewals are delivered timely, accurately, and fully documentedSupport pipeline management in Salesforce (CRM) and ensure all customer and broker activities are clearly documentedPartner with the Implementation team to ensure successful activation of new groups, meeting all broker and client expectationsTake full ownership and accountability for all service-related requests, managing through resolution and confirming completion with customers in alignment with SLAs (including product/policy questions, administrative changes, billing, claims, enrollment, and general support)Proactively communicate with customers, educating and guiding them on products, tools, and resources to support future needsBuild and maintain strong working relationships with Account Managers, Sales Executives, and internal partners across the organizationClearly articulate the value of Equitable, our partnerships, and our product offeringsProvide post-implementation outreach to educate clients and brokers on administrative policies and the EB360 portalStay current on market trends and changes, providing insights and consultation to address evolving client needsSkillsCollege degree or commensurate experienceAbility to work with the various internal partners and support account management teamSome account management backgroundExtremely organized and great written communication skillsAbility to work in fast pace environment with large volume work tasksMicrosoft office experience, especially ExcelPrefer experience working with strategic partner and/or national account clientsBenefitsBase salary increasesSpot bonusesShort-term incentive compensation opportunitiesMedicalDentalVisionA 401(k) planPaid time offCompany OverviewEquitable provides consulting services to secure the financial well-being and retirement strategies for individuals and families. It was founded in 1859, and is headquartered in New York, New York, USA, with a workforce of 5001-10000 employees. Its website is https://equitable.com/.