[Remote] Mandarin/Cantonese Bilingual Customer Service Representative - $21.50/Hour - Work at Home

Note: The job is a remote job and is open to candidates in USA. Ibex is where your career journey starts with energy, teamwork, and endless opportunities! As a Bilingual Customer Service Agent, you will assist members with inquiries related to health insurance coverage and provide support via phone, email, and chat while ensuring compliance with HIPAA regulations.ResponsibilitiesProvide guidance on provider networks, referrals and pre-authorizationsTroubleshoot and resolve issues related to billing, payments and coverageEnsure compliance with HIPAA regulations when handling sensitive member informationCollaborate with internal departments to resolve complex member concernsMaintain accurate records of customer interactions and resolutions in CRM systemsMeet performance metrics such as response time, resolution rate and customer satisfaction scoresStay updated on policies, state regulations and healthcare industry changesSkillsMust be 18 years or olderHigh school diploma or equivalentMust be fluent in EnglishMust be fluent in Mandarin or CantonesePrevious customer service experience, preferably in healthcare or insuranceStrong verbal and written communication skills in both English & Mandarin or CantoneseIndependent decision-making and problem-solving skills with the ability to remain calm under pressureAbility to handle high call/chat/email volumes effectivelyProficiency in computer applications, including CRM and customer support platformsAbility to work flexible shifts, including weekends and holidaysBenefitsPaid trainingA culture that celebrates YOUOpportunities for growth and advancementA team that’s got your backCompany Overviewibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. It was founded in 2004, and is headquartered in Washington, District of Columbia, USA, with a workforce of 10001+ employees. Its website is http://www.ibexglobal.com/.