[Remote] Managing Consultant

Note: The job is a remote job and is open to candidates in USA. Leighton is an AWS Advanced Consulting Partner with ambitious growth plans. They are seeking a Managing Consultant to shape and deliver services across their consulting function, ensuring smooth customer delivery while maximizing revenue and supporting team development.ResponsibilitiesProvide day-to-day leadership for your assigned consultantsSupport colleague development ensuring your consultants feel heard and supported to achieve their goalsPlay a key role in safeguarding colleague wellbeing. Through regular check-ins and proactive engagement, identify potential concerns and ensure employees feel supported throughout their time at LeightonGet to know your customer, their environment, their challenges and their opportunitiesPosition yourself as a trusted advisor, supporting them in decision making and offering advice on how to drive the best value from your teamUnderstand and articulate how Leighton adds value; create insight and case studies to support commercial and marketing activitiesOwn the customer NPS mechanism and score; create the NPS framework and ensure its use and successCreate and implement a feedback framework enabling us to get consistent, structured and useful feedback on consultant and Leighton performanceWork with your customer to proactively identify potential performance issuesStep in when issues arise, diagnosing whether challenges are people-related or technical, and ensuring correct action is taken; work with your technical colleagues in the communities to support where technical knowledge is requiredAct as the point of escalation for any consultant delivery related issuesOffer performance guidance for all consultants, maintaining high standards at all timeBe responsible for the retention target of 90%Act as the point of escalation for all revenue-related matters for work in progressWork closely with customers to understand requirement changes and ensure these are translated into clear resourcing and financial implicationsOwn timesheet completion and accuracyOwns resource planning & revenue forecasting in CMapSafeguard profitability and ensure delivery revenue remains maximised where possibleAccountable for working with the AD to translate customer needs into practical delivery solutionsEnsure the right people and skills are in place to meet expectations and provide oversight to ensure high-quality outcomesAct as a link into recruitment, work with the AD to understand future skill requirements so the pipeline can meet client demandWorking closely with the account AD, understand the customer landscape, including stakeholders, project and future requirements/skillsOwn the workforce plan, ensuring the right skills are in place to meet customer requirements and business growthFeed future skills requirements into recruitmentEscalation point for customers or Account DirectorsAssess issues raised by either the customer or the ADs and take ownership for resolving theseWork with the account ADs to agree ways of working, meeting cadence and how to support one another in your responsibilitiesAct as one; ensure you are aligned with the account AD, supporting where possible and providing insight to support customer growthAct as the main POC during onboarding, providing customer and project context, guidance and ensuring hires feel welcomed, informed, connected and well settled in their project teams so they understand how to add value to their customer immediatelySkillsExperienced in excellent delivery practices; you understand what good looks like for customers and understand the full delivery lifecycleYou are able to quickly build trust with a customer, demonstrating your knowledge, proactivity and ability to solve problemsYou have at least 5 years experience working in a consulting environment; you understand the key attributes and behaviours of a good consultant and how to articulate the value they bringAn open and genuine communicatorAble to take responsibility for your actionsAlways learning and wanting to improveTakes responsibility for own developmentLove what you doValue and support your teamEmbrace who you areOpen minded and willing to explore new ideasBenefitsA competitive salary this will be dependent on experience.A contributory pension schemePrivate healthcare25 days annual leave, plus bank holidays and the opportunity to buy or sell holidayA flexible approach to working hoursContinuous personal development, career path and trainingCompany OverviewLeighton provides custom software solutions. It was founded in 1992, and is headquartered in Houghton Le Spring, Durham, GBR, with a workforce of 51-200 employees. Its website is https://www.leighton.com/.