[Remote] Manager, Technical Engineering, Product Engineering

Note: The job is a remote job and is open to candidates in USA. Alkami Technology is a leading cloud-based digital banking solutions provider for financial institutions in the United States. The role involves coordinating tasks between various teams to ensure high-quality software delivery, mentoring engineers, and driving technical discussions to enhance team efficiency and product quality.ResponsibilitiesWorking with Product Engineering teams to deliver functional requirements and ensure features are built to specificationsHands-On Contribution (20–30%): Write and review code, debug complex issues, design and evolve APIs, and deliver scalable platform servicesLead, mentor, and inspire a team of software engineers, providing guidance, support, and feedback to foster their professional growth and developmentBuild architecture design, ensure the quality of architecture and design of systems, influence product roadmap, introduce new technologies and take ownership and responsibility over new projectsCross-Functional Collaboration: Partner with Product, Security, Architecture, and Operations to align engineering execution with business outcomesContinuous Improvement: Identify bottlenecks, reduce technical debt, and drive scalability, resilience, and cost-efficiencyDelivery & Engineering Excellence: Define and track KPIs (deployment frequency, MTTR, test coverage, SLA adherence); balance speed with quality, improve and maintain the team’s Say/Do ratio by managing resource allocation, workload distribution, and project priorities to ensure timely delivery of high-quality software solutionsMaintain a deep understanding of software development technologies, trends, and best practices and provide technical guidance and expertise to the teamOversee and manage on-call incidents, including troubleshooting and resolving critical disruptions to ensure minimal downtime around the functionality of your teamDrive the adoption of modern development practices, tools, and frameworks to improve productivity and product qualityPromote a culture of collaboration, accountability, and continuous learning within the teamChampion innovation and experimentation, encouraging team members to explore new technologies and approaches to solving complex problemsWorking with Product Management to collaborate through creative brainstorming sessions and assist in writing requirements for technical debtReporting accomplishments, goals, issues, and deliverable statuses to effectively manage stakeholder expectationsEstablishment of performance goals for all direct reportsContinuing education with regards to management philosophies, knowledge of the banking industry, as well as applications that will be specific to segments of our client baseSkillsStrong hands-on experience in several of the following (or equivalent): .NET, Java, C#, Linux Container Development, k8s, MVC, SaaS, SOA, PostgreSQL, MS SQL Server, Modern Javascript Frameworks, Entity Framework, microservicesProven experience in building and delivering SaaS-based software with modern system architecture, such as microservice-based architecture and cloud native applicationsExperience working with one of the Cloud Service providers (AWS, Azure, Google Cloud Platform)Solid understanding of Operational Excellence and able to showcase how to apply in the development life cycle. e.g., Dev/Ops, CI/CD, Automated Testing, Observabilities, etcExperience with Observability tools like Grafana, Newrelic, Haystack etcExperience with real-time processing using event-driven architecture and batch processing of high-volume transactionsExperience building complex role-based access and entitlement systemsProficiency in making data-driven decisions and evaluating trade-offs to prioritize projects and allocate resources effectively. This involves considering various factors such as technical feasibility, business impact, and resource constraintsExperience in building scalable systems that are operationally efficientDemonstrated experience in leading and motivating cross-functional teams towards achieving shared objectives. This includes setting clear expectations, providing guidance, and fostering a collaborative and inclusive work cultureAbility to build and maintain productive relationships with a diverse array of stakeholders and groups in the organizationStrong analytical and problem-solving skills to address technical challenges and overcome obstacles. This includes troubleshooting complex issues, identifying root causes, and implementing effective solutions in a timely mannerSuccessful in managing multiple concurrent work streamsExperience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineersExperience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategyExperience managing global team working out of multiple timezonesExperience in Lean-Agile development methodologies such as Kanban or ScrumExperience in fintech, digital banking, or other highly regulated industriesExperience working with SaaS offerings in the technology and financial industriesKnowledge of treasury management, cash positioning, liquidity management, commercial payments (ACH, wires), and reconciliationFamiliarity with banking data formats such as ISO 20022, BAI2, MT940, and EDI 820BenefitsRemote-first environmentUnlimited paid time off401(k) with employer matchCompany OverviewAlkami Technology provides cloud-based digital banking solutions for credit unions and banks. It was founded in 2009, and is headquartered in Plano, Texas, USA, with a workforce of 501-1000 employees. Its website is http://www.alkami.com.