[Remote] Manager, Talent Operations

Note: The job is a remote job and is open to candidates in USA. Included Health is a new kind of healthcare company focused on delivering integrated virtual care and navigation. The Manager of Talent Operations will own and evolve the Talent Acquisition systems roadmap, identify AI and automation opportunities, and build cross-functional partnerships to enhance efficiency and innovation within the recruiting lifecycle.ResponsibilitiesOwn and evolve the Talent Acquisition systems roadmap across ATS, sourcing tools, scheduling solutions, analytics, and workflow automationEnsure our systems are configured to scale, integrate cleanly, and support a high-quality recruiter, hiring manager, and candidate experienceMove our function beyond tool administration and toward thoughtful systems architectureIdentify, pilot, and scale AI and automation opportunities across the recruiting lifecyclePush the team to challenge legacy ways of working and rethink manual processes through technologyTranslate recruiter pain points into practical solutions that improve speed, quality, and consistencyEvaluate when to purchase external tools versus build lighter-weight internal solutions or workflowsLead vendor assessments with a strong lens on ROI, usability, security, integration, and long-term fitMake clear recommendations on what to keep, optimize, consolidate, or sunset across the TA tech stackDrive initiatives that reduce administrative burden and increase recruiter capacityPartner with recruiting leaders to identify where friction exists in the funnel and solve for it at the systems or workflow levelFocus particularly on areas where automation can unlock scale, improve service levels, and reduce reworkServe as the primary Talent Acquisition Operations partner to teams such as HR Operations, IT, Security, Procurement, Finance, and LegalLead cross-functional change management for systems, process, and tooling decisionsHelp shape what Talent Operations should own in the future and how work should be structured across the teamCoach and develop talent operations team members while creating clear ownership, priorities, and accountabilityBuild a function that is more strategic, technical, and future-oriented than reactive or purely task-basedSkills6+ years of experience in Talent Operations, Recruiting Operations, People Systems, HR Technology, or a related fieldExperience owning or heavily influencing ATS strategy, recruiting systems, vendor evaluation, and process automationStrong technical fluency with recruiting tools, system integrations, AI agent building, workflow design, and reportingDemonstrated success assessing and implementing new technologies, especially AI-enabled toolsStrong business judgment with the ability to weigh cost, complexity, scalability, and ROIProven ability to lead cross-functional initiatives and influence through data and structured thinkingExperience managing or mentoring team members and helping a function evolve through changeCurious about where Talent Operations and AI are headedStrategic in how they think about future-state team and system designTechnical enough to understand tooling, integrations, and automation opportunitiesCommercially minded in how they evaluate spend and vendor valuePractical in translating ideas into real operating improvementsBold enough to challenge the status quo and move the function forwardBenefitsPerformance-based bonusRemote-first culture401(k) savings plan through FidelityComprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)Paid Time Off ("PTO") and Discretionary Time Off (7DTO8)12 weeks of 100% Paid Parental leaveFamily Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.Work-From-Home reimbursement to support team collaboration home office workCompany OverviewIncluded Health provides a combination of virtual care, navigation, and communities-based healthcare services. It was founded in 2011, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.includedhealth.com.