[Remote] Manager, Strategic Operations

Note: The job is a remote job and is open to candidates in USA. Cohere Health is a forward-thinking organization focused on transforming healthcare through AI-powered solutions. The Strategic Operations Manager will oversee a range of activities that impact the organization and guide strategic operations, collaborating cross-functionally to implement new programs and processes.ResponsibilitiesManage staff responsible for provider outreach to support audit operationsDrive several work types across cross functional areas within Service Operations and external clients, leading the team members involved and able to clearly articulate a path forward and quickly alignDesign, execute and support change management to ensure inclusive, complete, successful implementation of new processes, programs and pilotsCreate process flows, policies & procedures, job aides playbooks and training materialFocus team on risk remediation and opportunity identification with strong emphasis on solutionsPerform adhoc strategy, research, modeling and analytics on projects to help guide decision making in an ever evolving business modelPartner across the organization on an as needed basis to ideate, execute and perform data analysis on user experience utilizing an Operations viewpointBuild and cultivate relationships with cross-functional teams within the organization and with external partnersDevelop high quality decks and presentation materials for presentation to leadership on an as needed basisAnticipate bottlenecks, provide management escalation, prioritize and execute projects, balance business needs vs. technical constraints, ensure quality, and assist in driving resultsSkillsBS Degree8+ Years Healthcare Operations experience in Claims, Payment Integrity or Contact Center/Production environmentDemonstrated success and experience in large scale change management, process design, and/or business management rolesStrong analytical experience working with healthcare (claim or audit preferred) datasets to draw actionable insights that drive business outcomesExperience creating policies and procedures, FAQs, training guides, etc, that break complex processes and information into understandable and relatable termsAbility to work and generate clarity in complex and ambiguous situations while responding to time sensitive situations with graceProficient in process mapping tools such as Lucid Charts, VizioProven ability to work cross functionally to understand the business needs and create practical solutions and operational strategies that support those needsIntellectual curiosity with a strong desire to understand a problem and work it to a viable solutionPassionate about continuous process improvement, always actively seeking out practical solutions to challenging business problemsProficient in developing presentations that tell a complete storyPayment Integrity experience preferredExperience with cross functional remote and offshore teamsBenefitsFully remote opportunityMedical, dental, vision, life, disability insurance, and Employee Assistance Program401K retirement plan with company match; flexible spending and health savings accountFlex Time Off + company holidaysUp to 14 weeks of paid parental leavePet insuranceCompany OverviewCohere Health is a SaaS company that focuses on improving the efficiency and effectiveness of healthcare delivery. It was founded in 2019, and is headquartered in Boston, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is https://coherehealth.com.Company H1B SponsorshipCohere Health has a track record of offering H1B sponsorships, with 4 in 2026, 27 in 2025, 21 in 2024, 18 in 2023, 10 in 2022, 7 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.